Reservation Agent (m/f)
Type of contract

Type of contract : Permanent Contract

Activity

Activity : Front Office

Experience

Experience : No information

Reservation Agent (m/f)

13/11/2024

Offer description

Join the Vila Vita Family... Become a Reservations Agent in an Environment of Excellence!

Do you have a passion for ensuring guests have an unforgettable experience from their very first contact? Are you someone who loves helping others and solving problems efficiently? Then Vila Vita Parc is looking for a dedicated Reservations Agent to join our team!

Be the Vital Link in the Guest Experience:

As a Reservations Agent, you will be responsible for interacting with clients and agencies, ensuring seamless bookings and providing all necessary information. Your attention to detail will guarantee that each guest has a personalized and high-quality experience from the start of their stay.

You will help maximize the resort's revenue by having in-depth knowledge of our products, rooms, and services, while also offering exceptional support for our guest loyalty program. Your communication and organizational skills will be essential to ensure that all reservations are handled accurately and efficiently.

Responsibilities:

  • Follow the implemented Reservations Manual;
  • Help maximize revenue by reviewing reservations and ensuring details are correct;
  • Provide special treatment for regular and VIP guests;
  • Assign rooms according to bookings and avoid unnecessary upgrades;
  • Prepare performance reports and ensure accuracy of guest historical records;
  • Understand market trends and adapt sales strategies accordingly.

Profil

We are looking for a motivated and experienced Reservations Agent with a background in luxury hospitality environments. Fluency in English and Portuguese is essential, and knowledge of German is a plus. You should be proactive, approachable, and able to build harmonious relationships with guests and internal teams.

Company description

https://www.vendomtalents.com/image/galleries/vila-vita-parc-resort-herdade-dos-grous-vila-vita

People are our passion!

Welcome to Vila Vita Parc, a distinguished five-star resort nestled in the scenic Algarve. As a member of The Leading Hotels of the World, and Forbes Travel Guide, we are committed to delivering unparalleled luxury and bespoke experiences.

With 13 exquisite restaurants (including a 2 Michelin star), 7 vibrant bars, an impressive 8 meters’ deep wine cellar, lush subtropical gardens, refreshing swimming pools, pitch and putt course with an ocean view, sport grounds for every taste, and direct access to a secluded beach, our resort offers a dynamic and prestigious environment for fostering your career.

Work alongside passionate professionals in a setting that combines elegant Portuguese heritage with outstanding service and amenities. Whether you are enhancing guest experiences or supporting behind the scenes, your contribution at Vila Vita Parc will be part of creating extraordinary moments.

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