Reservation Agent (m/f)
Tipo de contrato

Tipo de contrato : Contratos indefinidos

Actividad

Actividad : Recepción

Experiencia

Experiencia : No especificado

Reservation Agent (m/f)

13/11/2024

Descripción de la oferta

Join the Vila Vita Family... Become a Reservations Agent in an Environment of Excellence!

Do you have a passion for ensuring guests have an unforgettable experience from their very first contact? Are you someone who loves helping others and solving problems efficiently? Then Vila Vita Parc is looking for a dedicated Reservations Agent to join our team!

Be the Vital Link in the Guest Experience:

As a Reservations Agent, you will be responsible for interacting with clients and agencies, ensuring seamless bookings and providing all necessary information. Your attention to detail will guarantee that each guest has a personalized and high-quality experience from the start of their stay.

You will help maximize the resort's revenue by having in-depth knowledge of our products, rooms, and services, while also offering exceptional support for our guest loyalty program. Your communication and organizational skills will be essential to ensure that all reservations are handled accurately and efficiently.

Responsibilities:

  • Follow the implemented Reservations Manual;
  • Help maximize revenue by reviewing reservations and ensuring details are correct;
  • Provide special treatment for regular and VIP guests;
  • Assign rooms according to bookings and avoid unnecessary upgrades;
  • Prepare performance reports and ensure accuracy of guest historical records;
  • Understand market trends and adapt sales strategies accordingly.

Profil busqueda

We are looking for a motivated and experienced Reservations Agent with a background in luxury hospitality environments. Fluency in English and Portuguese is essential, and knowledge of German is a plus. You should be proactive, approachable, and able to build harmonious relationships with guests and internal teams.

Descripción de la empresa

https://www.vendomtalents.com/image/galleries/vila-vita-parc-resort-herdade-dos-grous-vila-vita

¡El capital humano es nuestra pasión!

¡Bienvenido a Vila Vita Parc, un distinguido complejo hotelero de cinco estrellas ubicado en el pintoresco Algarve! Como miembro de The Leading Hotels of the World y de Forbes Travel Guide, nos comprometemos a ofrecer un lujo inigualable y experiencias a medida.

Con 13 exquisitos restaurantes (incluyendo uno con 2 estrellas Michelin), 7 bares animados, una impresionante bodega de 8 metros de profundidad, exuberantes jardines subtropicales, refrescantes piscinas, un campo de pitch and putt con vista al océano, instalaciones deportivas para todos los gustos y acceso directo a una playa aislada, nuestro complejo ofrece un entorno dinámico y prestigioso para desarrollar su carrera.

Trabaje junto a profesionales apasionados en un entorno que combina la elegante herencia portuguesa con un servicio y comodidades excepcionales. Ya sea que mejore las experiencias de los huéspedes o apoye entre bastidores, su contribución en Vila Vita Parc formará parte de la creación de momentos extraordinarios.

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