Assistant Shop Manager (W/M)

Offer description

The Assistant Manager is a key member of the leadership team, supporting the General Manager in the smooth, elegant execution of day-to-day operations while embodying the highest standards of hospitality. This role requires a balance of floor leadership, operational precision, and team mentorship to ensure every guest interaction is warm, professional, and memorable.

With a deep understanding of service, product knowledge, and brand values, the Assistant Manager ensures the team operates cohesively and the café reflects the refined ambiance and care associated with our identity.

Essential Duties & Responsibilities

• Guest Experience & Floor Presence
• Lead service with a gracious, guest-first mindset, maintaining a composed and polished presence on the floor.
• Ensure that each guest receives personalized, attentive service aligned with our brand’s tone and hospitality standards.
• Proactively handle and resolve guest concerns with discretion and elegance, maintaining loyalty and trust.
• Team Leadership & Culture
• Supervise and support baristas and front-of-house staff throughout shifts, ensuring consistency in performance and professionalism.
• Assist in onboarding, training, and mentoring new hires; cultivate a culture of attentiveness, accountability, and pride in service.
• Provide real-time coaching and encouragement to staff, reinforcing a collaborative and high-performing team dynamic.
• Operational Oversight
• Ensure the café opens and closes smoothly, with daily checklists completed to the highest standard.
• Oversee cleanliness, organization, and ambiance throughout the space, including music, lighting, and display areas.
• Assist with scheduling, break management, and shift coverage to maintain efficient and balanced service flow.
• Administrative Support
• Collaborate with the General Manager on inventory control, vendor communications, and order placement.
• Support cash handling procedures, daily reconciliations, and the completion of End-of-Day reports.
• Maintain clear internal communication and ensure protocols, updates, and initiatives are conveyed to the team effectively.
• Brand Representation & Product Knowledge
• Maintain in-depth knowledge of the menu, including coffee, specialty drinks, pastries, and seasonal offerings.
• Train team members to communicate product knowledge with confidence and warmth.
• Ensure the café aligns visually and experientially with brand guidelines and seasonal activations.