Type of contract : Permanent Contract
Location : Brussels, Brussels-Capital, Belgium
Activity : Front Office
Experience required : No information
Published on 08/07/2026
- Support the Room Division Manager in the day-to-day management of the Front Office Department.
- Ensure all Front Office operations are conducted efficiently and in accordance with company standards and procedures.
- Supervise Reception, Concierge, Guest Relations to ensure smooth operations.
- Lead the Front Office team during shifts, ensuring service excellence and operational efficiency.
- Act as Manager on Duty in the absence of the Front Office Manager.
- Monitor daily arrivals, departures, VIP guests, room allocations, and special requests.
- Ensure guest complaints and service recovery situations are handled promptly, professionally, and effectively.
- Build and maintain strong relationships with guests to enhance guest satisfaction and loyalty.
- Assist in maximizing departmental revenue through upselling, room inventory management, and collaboration with Reservations and Revenue Management.
- Monitor occupancy, room availability, and operational forecasts to optimize performance.
- Ensure compliance with hotel cash handling procedures, accounting instructions, and credit policies.
- Support recruitment, onboarding, training, coaching, and development of Front Office team members.
- Assist in conducting performance reviews, probation assessments, and disciplinary procedures when required.
- Promote employee engagement, teamwork, and a positive working environment.
- Ensure effective communication between Front Office and all other hotel departments.
- Monitor departmental KPIs and contribute to action plans to improve operational performance.
- Ensure compliance with brand standards, quality audits, and guest satisfaction targets.
- Maintain confidentiality of company, guest, and employee information at all times.
- Stay informed of industry trends and recommend initiatives to improve operational efficiency and guest experience.
- Assist in preparing departmental reports, schedules, payroll information, and administrative documentation.
- Ensure Health & Safety procedures are fully respected and actively promote a safe working environment.
Experience
- Minimum 2–3 years' experience in Front Office operations within a luxury hotel environment.
- Previous supervisory experience is required.
Skills & Knowledge
- Fluent in English, French, and Dutch (additional languages are an asset).
- Excellent leadership, coaching, and team development skills.
- Strong guest service and problem-solving abilities.
- Excellent communication and organizational skills.
- Commercial awareness with the ability to maximize revenue opportunities.
- Proficient in Microsoft Office and OPERA PMS (knowledge of additional hotel systems is an advantage).
- Experience in customer complaint resolution, performance management, and team leadership.
Education
- Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
Requirements
- Flexible to work shifts, weekends, public holidays, and unsociable hours.
- Ability to work under pressure in a fast-paced environment.
- Professional appearance and excellent interpersonal skills.
- Ability to lift and carry equipment or luggage when operationally required.
Located in the heart of Brussels’ royal district, Corinthia Brussels is a jewel of Belle Époque architecture. First opened in 1910 as the Grand Hôtel Astoria to welcome guests of the World’s Fair, it reopened its doors on December 9, 2024, after a meticulous four-year restoration led by Belgian architect Francis Metzger. The hotel offers 126 rooms, including 31 suites and 5 signature suites, combining classic elegance with contemporary comfort. Highlights include the Palm Court with its restored glass roof, two fine-dining restaurants led by Michelin-starred chefs, a 1,200 m² Sisley spa, and the Coutume concept store showcasing Belgian design.
Following a meticulous restoration, Corinthia Brussels will marry the classical elegance of its storied past with sophisticated modern facilities including 126 rooms and suites, a gastronomic restaurant and brasserie, and 1000 square metres of wellness. Catering to discerning locals and luxury travellers, Corinthia Brussels will harmonise heritage with an avant-garde attitude.
Join us to be part of the pre-opening team for a truly unique project in Brussels, developing the city’s most fabulous address.
