Concierge (W/M)

Offer description

We are recruiting for an enthusiast Concierge to join the team at Ashford Castle.

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

Key responsibilities of the Concierge will include:

• To present a positive first impression to our guests and ensure a warm, friendly and professional welcome
• Be familiar with guest arrivals/departures ensuring you are aware of any special requests/needs of guests
• To positively utilise all professional resources, contacts and acquaintances available to you in order to facilitate guest requests and fulfil their expectations
• Ensure front courtyard and all other guest areas are kept to a high standard, removing any rubbish/litter, emptying bins etc.
• To liaise with guests on any questions they might have-promote all services with the hotel
• Answer phonecalls in a warm and welcoming manner and effectively transfer calls to correct extensions.
• To provide the Guest, at all times, with the highest level of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible.

What's in it for you?

• Professional, award winning training and development opportunities.
• Discounted accommodation rates with Red Carnation Hotel Collection.
• Annual Staff Appreciation Party and other Employee Recognition Events.
• Discounted rates with many local businesses and third party service providers (including Estate Activities).
• Heavily subsidised accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with length of service up to 25 days.
• Hotel based recognition incentives.
• Free access to Employee Assistance Programme.