Senior Hostess (W/M)

Offer description

• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience.  Share any problems that arise with outlet managers but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises.
• Work with the Cashier and relieve Cashiers on break.
• Managing reservations and seating arrangements to optimize table turnover and guest satisfaction.
• Training, mentoring, and supervising junior hostesses in guest service and front-of-house operations.
• Greeting and seating guests in a professional and courteous manner.
• Handling guest inquiries, special requests, and complaints with grace and professionalism.
• Collaborating with the kitchen and serving staff to ensure efficient and timely service.
• Maintaining cleanliness and organization of the hostess station and lobby area.
• Coordinating with management to implement and uphold company policies and standards