Type of contract : Other
Location : Etterbeek, Brussels-Capital, Belgium
Activity : Front Office
Experience required : No information
Published on 03/04/2026
Customer:
-Perform Check-ins of the guests arriving late and show them to their room
-Handle early check-outs, closing the guest account
-Assist guests with concierge services
-Answer the telephone and handle possible requests
-Program and handle wake-up calls
-Handle possible walk-ins and negotiate the room rate
Quality:
-Ensure the guest satisfaction at all times
-Be aware and warn security if any suspicious person enters the lobby
-Orientate the guests in case of fire or any other emergency
-Ensure that the reports for accounting and department Managers are done in a correct and accurate manner
Profit:
-Check all the operations done during the day, correct all discrepancies in the cashiers, credit card report, Opera and Micros
-Check if all the paperwork is fully and correctly done
-Ensure a smooth closure and restart of Opera software
-Maximize the profit of the hotel, reacting positively and proactively to the possibility of creating new/unexpected revenue (upsell)
People:
-Assist colleagues from the same or any other department
-Be responsible for one’s acts and honest with colleagues and superiors
Experience:
-Multilingual (English and French required, Dutch or German is a plus)
-Open minded, capacity to work and contact with people from different cultures and backgrounds
-Capacity to solve problems independently and follow them up
-Proactive, polyvalent, guest-minded, ambitious
-Previous experience at the Front Office
-Ability to listen
Informations supplémentaires
-Préférence pour le candidat ayant un diplôme en hôtellerie
-Expérience probante dans le milieu de l'hôtellerie
-Capacité de travailler en équipe
-Capacité de répondre aux besoins des clients, agir et faire le suivi des plaintes
-Capacité de gérer une plainte provenant d’un client
-Ouverture d‘esprit
-Capacité d’utiliser un ordinateur et les logiciels de base
-Ce contrat est un contrat de remplacement .
Avantages :
-Un repas, par jour de travail effectif.
-Le nettoyage de votre uniforme de travail.
-Une assurance hospitalisation..
-Un remboursement des frais de transport selon les dispositions légales.
-Un parcours « découverte » au sein de notre établissement comprenant un diner, une nuit, et un petit-déjeuner pour une ou deux personnes.
-Une carte Bienvenue permettant de bénéficier de nombreux avantages au sein du groupe Accor
Located on the Jourdan Square in the heart of the European district, Sofitel Brussels Europe benefits of an exclusive location: between the European Parliament and the European Commission, a few steps from the famous “Parc du Cinquantenaire” and close to many museums.
The hotel has 147 rooms with elegant and modern design.
The 1040, restaurant and bar, offers the best of Belgian cuisine to delight the taste buds thanks to the chef Gabriele Petrucci. The hotel also offers a wonderful rooftop bar with panoramic view over Place Jourdan.
A Hamman is available to guests as well as wonderful massages (by appointment). Our fitness room is equipped with the latest Techno-gym equipment.
Valet parking available.
