Descripción de la oferta
The Duty Manager is responsible for the overall smooth operation of the Resort. Act as the "Liaison Officer" between guests and Management.
The Duty Manager reporting to the General Manager.
The responsibilities of the Duty Manager include but are not limited to the following:
- Acts as Duty Manager for the evening shift 15 hrs to midnight
- Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately.
- Co-ordinate with Front Office and Guest Relation on arrivals, walk-ins, groups and guests with special requests by monitoring group arrival reports, and other relevant reports.
- Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and other revenue centre.
- Establish and maintain operation standards. Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.
- Ensure effective manning at all the time to maximize productivity and business demands.
- Identify training needs and implements effective training program. Train colleagues on new work processes, understanding of policies and procedures.
- Perform all aspects of personnel and training functions, performance appraisals, counselling, coaching, disciplinary action, monitor performance, etc.
- Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition.
- Co-ordinate with Security and other Depts.
- Meet and greet VIPs arrivals and departures .
- Uphold grooming standard in the team.
- Provides leadership and support for Reception, Guest Relations, Excursions, Transportation.
- Holds daily shift handovers.
- Checks all rooms for guests and ensures room is ready prior to arrival.
- Covers rotating overnight shifts and performs system data backup.
Profil busqueda
Be part of something extraordinary! We’re opening our doors to a world-class 5-star luxury resort, and we’re on the lookout for passionate, talented, and service-driven professionals across all departments. If you’re ready to deliver unforgettable experiences in a breathtaking setting — we want to hear from you.
Descripción de la empresa
Nestled on 36 lush acres in Saint Félix, Mauritius, Shanti Maurice Resort & Spa first graced the island in November 2006 under the Shanti Hospitality Group. As a sanctuary of barefoot luxury, the resort boasts 61 carefully appointed suites and villas, each offering privacy and serenity. The establishment employs a diverse team of professionals, from butlers and chefs to spa therapists and hospitality specialists, catering to discerning global guests. While exact employee figures are not public, the breadth of departments—from spa to maintenance—suggests a well‑staffed workforce dedicated to exceptional guest experiences .
