Type de contrat : CDI
Activité : Réception / Accueil
Expérience demandée : Non renseigné
Publié le 03/11/2025
Your role will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences. The OWO Residences by Raffles.
Working with the Residents Relations Manager overseeing all aspects of concierge, and resident check in/out arrivals/departures and the residents’ journey. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences whilst managing delivery and service targets.
You will work in close contact with Security, F&B, Housekeeping, Engineering and Spar departments to ensure a smooth and consistent service, surpassing the residents’ expectations.
Additional information
Raffles London at The OWO and The OWO Residences by Raffles is the brand’s first opening in London. Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall. The Grade II* listed Old War Office building, originally completed in 1906, is steeped in history. This architectural masterpiece has witnessed world-shaping events whilst influential political and military leaders including Winston Churchill, H H Asquith, David Lloyd George and John Profumo held office. Its transformative journey has seen the building reborn as The OWO, a destination including 12 distinct restaurants and bars, an immersive spa with a 20-metre indoor pool and separate vitality pool, and a 600 seated-capacity grand ballroom. The OWO Residences by Raffles is the first in the UK and Europe and will ensure the service hallmarks of Raffles - gracious and intuitive staff, personalised attention, and a timeless ambience – will be delivered seamlessly to residential owners. Located opposite Horse Guards on Whitehall, the property is a stone’s throw from St James’s Park and the Mall.
