Host (W/M)

Description de l'offre

We are recruiting for an experienced Host to deliver exceptional Food & Beverage service to our guests, in line with Forbes Five-Star standards and The Red Carnation Hotels standards.

What’s in it for you?

-Professional, award-winning training and development opportunities.
-Discounted accommodation rates across the Red Carnation Hotel Collection.
-Employee recognition events.
-Discounted rates with local businesses and third-party service providers, including Estate Activities.
-Heavily subsidised accommodation (subject to availability).
-Free meals while on duty.
-Complimentary dry cleaning of business attire.
-Recommend-a-friend and family bonus scheme.
-Two paid volunteering days per year.
-Holiday allowance increasing with length of service, up to 25 days.
-Hotel-based recognition incentives.
-Free access to the Employee Assistance Programme.

Working pattern: 5 days over 7 days (including some weekends and Bank Holidays) with 2 days off. Predominantly evening shifts but flexibility required to work some mornings.

Key responsibilities will include:

-Deliver an exceptional and personalised welcome to all guests, creating a refined and memorable first impression in line with the restaurant’s standards.
-Manage reservations, guest enquiries, and walk-ins with precision, discretion, and meticulous attention to detail.
-Cross check dining reservations with guest profile notes.
-Orchestrate guest seating with elegance and efficiency, working in close collaboration with the service team to ensure seamless flow and timing, in line with the Forbes 5 Star standards.
-Anticipate guest needs and preferences, ensuring all special requests and important details are communicated clearly and executed flawlessly.
-Maintain an impeccable standard of presentation, professionalism, and poise at all times.
-Enhance the guest experience by confidently and subtly introducing menu highlights, signature offerings, and exclusive events where appropriate.
-Liaise closely with kitchen and front-of-house teams to deliver a cohesive, high-touch dining experience.
-Uphold the highest standards of cleanliness, organisation, and hygiene across all guest-facing areas in line with established protocols.