Night Duty Manager (m/f)

Description de l'offre

• Reporting to the Front Office Manager, you will be providing operational management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity, physical defects with main focus on the lobby, guest-room area.
• You will be liaising internally with all departments and externally with Hotel guests, designated service company personnel and vendors.
• Some of your responsibilities will include monitoring the efficiency levels in Front Office, overseeing the operation of all Front of House departments in the absence of the relevant HOD and Night Manager, carrying out all appointed Night Audit duties, maximising every opportunity to increase revenue by upselling, interacting with guests at every opportunity.
• You will be fully aware of all happenings in the hotel which may affect the role of the Night Duty Manager. This would include management decisions, new directives and rates, events, sales visits etc. and ensuring this information is shared with your team.
• A major part of your role is to ensure a record is kept of guest feedback so remedial action can take place to resolve outstanding problems.