Type de contrat : CDI
Localisation : Brussels, Brussels-Capital, Belgium
Activité : Réception / Accueil
Expérience demandée : Non renseigné
Publié le 08/07/2026
- Support the Room Division Manager in the day-to-day management of the Front Office Department.
- Ensure all Front Office operations are conducted efficiently and in accordance with company standards and procedures.
- Supervise Reception, Concierge, Guest Relations to ensure smooth operations.
- Lead the Front Office team during shifts, ensuring service excellence and operational efficiency.
- Act as Manager on Duty in the absence of the Front Office Manager.
- Monitor daily arrivals, departures, VIP guests, room allocations, and special requests.
- Ensure guest complaints and service recovery situations are handled promptly, professionally, and effectively.
- Build and maintain strong relationships with guests to enhance guest satisfaction and loyalty.
- Assist in maximizing departmental revenue through upselling, room inventory management, and collaboration with Reservations and Revenue Management.
- Monitor occupancy, room availability, and operational forecasts to optimize performance.
- Ensure compliance with hotel cash handling procedures, accounting instructions, and credit policies.
- Support recruitment, onboarding, training, coaching, and development of Front Office team members.
- Assist in conducting performance reviews, probation assessments, and disciplinary procedures when required.
- Promote employee engagement, teamwork, and a positive working environment.
- Ensure effective communication between Front Office and all other hotel departments.
- Monitor departmental KPIs and contribute to action plans to improve operational performance.
- Ensure compliance with brand standards, quality audits, and guest satisfaction targets.
- Maintain confidentiality of company, guest, and employee information at all times.
- Stay informed of industry trends and recommend initiatives to improve operational efficiency and guest experience.
- Assist in preparing departmental reports, schedules, payroll information, and administrative documentation.
- Ensure Health & Safety procedures are fully respected and actively promote a safe working environment.
Experience
- Minimum 2–3 years' experience in Front Office operations within a luxury hotel environment.
- Previous supervisory experience is required.
Skills & Knowledge
- Fluent in English, French, and Dutch (additional languages are an asset).
- Excellent leadership, coaching, and team development skills.
- Strong guest service and problem-solving abilities.
- Excellent communication and organizational skills.
- Commercial awareness with the ability to maximize revenue opportunities.
- Proficient in Microsoft Office and OPERA PMS (knowledge of additional hotel systems is an advantage).
- Experience in customer complaint resolution, performance management, and team leadership.
Education
- Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
Requirements
- Flexible to work shifts, weekends, public holidays, and unsociable hours.
- Ability to work under pressure in a fast-paced environment.
- Professional appearance and excellent interpersonal skills.
- Ability to lift and carry equipment or luggage when operationally required.
Situé au cœur du quartier royal de Bruxelles, le Corinthia Brussels est un joyau de l’architecture Belle Époque. Inauguré en 1910 sous le nom de Grand Hôtel Astoria pour accueillir les hôtes de l'Exposition universelle, il a rouvert ses portes le 9 décembre 2024 après une restauration minutieuse de quatre ans menée par l'architecte belge Francis Metzger. L'hôtel propose 126 chambres, dont 31 suites et 5 suites signatures, alliant élégance classique et confort contemporain. Parmi ses atouts, on compte le Palm Court avec sa verrière restaurée, deux restaurants gastronomiques dirigés par des chefs étoilés, un spa Sisley de 1 200 m², et le concept-store Coutume mettant en avant le design belge.
