Front Office Supervisor

Offer description

As a Front Office Supervisor, you'll report to the Front Office Manager and within the limits of Front Office policies and procedures to assist in achieving the goals and targets set in budgets by maximising RevPAR/Occupancy/Average Room Rate, by maintaining as well as by building on the reputation of the hotel and by ensuring that business objectives are accomplished. To oversee and direct Reception Operations, Business Centre, Telecoms, Guest Relations and Concierge while ensuring that guest needs are met to the high standard required by the company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.

Duties & Responsibilities:

• Stay updated on industry trends and seek opportunities to improve department profitability.
• Actively engage in Front Office activities, representing senior management and anticipating opportunities.
• Maintain effective communication within the department and escalate issues to the Front Office Manager.
• Collaborate with other departments to ensure seamless operations.
• Help in conduct staff selection interviews and performance appraisals, maintaining discipline and motivation.
• Ensure security, safety, and cash handling practices are adhered to.
• Address guest comments efficiently and courteously.
• Manage VIP guest interactions and support Front Office Manager during high occupancy periods.
• Monitor and maximize revenue from hotel services and facilities.
• Liaise with Reservations and Revenue Management teams to optimize room sales and revenue.
• Manage accounting instructions, credit policies, and expenses in alignment with revenue.
• Maintain confidentiality of company, guest, and employee information.
• Adhere to health and safety regulations and participate in relevant training :Fire, Health and Safety / Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health / Risk Assessments for your department / Hotel Fire & Bomb Procedures

Confidentiality

• Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. 
• It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.

Other information

As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.