Housekeeping Supervisor

Offer description

The Housekeeping Supervisor position assists in leading the housekeeping department to achieve and exceed company service standards and operate within the agreed budget.

Our future Housekeeping Supervisor will assist the Executive Housekeeper in providing comprehensive guidance and support to different sections in the housekeeping team which includes the laundry, linen and uniform room, public areas, and the rooms team to ensure the highest standards are delivered during cleaning, maintenance and servicing of both internal and external guests. He/She will work with the Executive Housekeeper to strive to introduce innovation into housekeeping services whilst maintaining a cost-efficient operation.

DUTIES AND RESPONSIBILITIES

·      Keeps abreast of trends & innovations within the hotel industry and the London market.

·      Works closely with the Executive Housekeeper to develop a greater understanding and knowledge of opportunities to continually improve management tools and practices in the department

·      Assists with periodic reviews of housekeeping, laundry processes, identifying means of increasing quality, productivity and efficiency within the department.

·      Assists with annual reviews of the condition of operating equipment, furnishings, linen and uniforms in order to budget replacement in a timely manner.

·      Supports communication to the team and management of realistic, measureable housekeeping standards, objectives and goals (service standards, budget targets etc.) to be achieved.

·      Assists in developing, directing and maintaining the highest standards of housekeeping processes to ensure a positive guest experience.

·      Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.

·      Ensures all contracted services are accomplished and delivered according to the agreed standards and conditions.

·      Participates in developing and implementing the necessary control measures for uniforms, linen, operating equipment and supplies thereby managing costs effectively.

·      Ensures that high communication levels are maintained within the department as well as with Front Office and F&B in order to proactively take action to the needs and changes in demand levels of the hotel operation.

·      Liaises with and controls the necessary repair and maintenance work, including special projects, executed by the relevant departments or contractors to maintain an efficient and well-maintained operation.

·      Works with the Executive Housekeeper to understand and develops a progressive, professional and committed housekeeping team environment that supports strategic objectives.

·      Interacts with employees and guests beyond giving and receiving instructions, emphasizing relationships with supervisors, subordinates, co-workers and guests.

·      Leads by example in nurturing positive relations with all hotel departments, ensuring issues are managed efficiently, and appropriately, thereby always maintaining the smooth running of the operation.

·      Supports the philosophy of a “live and breathe quality” of all standards of the Hotel to the housekeeping team.

·      Assists with producing results by encouraging high level of achievement within the team.

CONFIDENTIALITY

·      Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and employees. 

·      It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated. Please refer to of the Employee Handbook for full policy details.

HEALTH & SAFETY

·      To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the work place.

·      The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.

·      To report any defects in the building, plant or equipment according to hotel procedure.

·      To ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.

·      To attend statutory Fire, Health & Safety training and to be fully conversant with and abide by all rules concerning:

§ Fire, Health and Safety

§ Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.

§ Risk Assessments for your department

§ Hotel Fire & Bomb Procedures

OTHER INFORMATION

·      As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

·      The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.