Guest Service Agent Night

Offer description

Our future Guest Service Agent Night will ensure the smooth check in and checkout of guests and to maintain and exceed the Corinthia Hotel standards. Report any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Front Office Manager, Assistant Front Office Manager and Front Office Supervisor. To ensure that the standards of the division meet and exceed the quality standards set, up sell and cross selling at all times.

DUTIES AND RESPONSIBILITIES

·      Keeps abreast of newest trends and innovations in the hospitality industry.

·      Greets and welcome guests/clients upon their arrival during the night, maintaining a gracious and professional demeanour at all times.

·      Conducts check-in and check-out procedures efficiently, while attending to any special requests or preferences to enhance the guest experience.

·      Monitor and manage reservations, ensuring accuracy and attention to detail.

·      Handles guest inquiries and concerns promptly and effectively, demonstrating exceptional problem-solving skills.

·      Co-ordinates all special telephone requirements for guests in meeting rooms and guest rooms at all times.

·      Coordinates with other departments to fulfill guest requests and anticipate their needs.

·      Maintains a thorough knowledge of hotel facilities, services, and local attractions to provide guests with insightful recommendations and assistance.

·      Conducts nightly audits and ensure the accuracy of financial transactions.

·      Ensures that guest history is well maintained and that every guest stay is linked to the correct client file.

·      Follows instructions given by the Night Manager in order that the nightly tasks for the shift are completed at all times based on Front of House procedures.

·      Understands and to be fully conversant with the Computer Systems in place, Corinthia Hotel Group Website, the Intranet, Outlook, GoConcierge and other office applications.

·      Upholds the highest standards of security and confidentiality to safeguard guest information and property.

·      Is fully conversant with the Corinthia Employee Handbook and to ensure that they are adhered to.

CONFIDENTIALITY

·      Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. 

·      It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.

HEALTH & SAFETY

·      To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the work place.

·      The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.

·      To report any defects in the building, plant or equipment according to hotel procedure.

·      To ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.

·      To attend statutory Fire, Health & Safety training and to be fully conversant with and abide by all rules concerning:

§ Fire, Health and Safety

§ Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.

§ Risk Assessments for your department

§ Hotel Fire & Bomb Procedures

OTHER INFORMATION

·      As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

·      The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.