Type of contract : Permanent Contract
Location : Cong, Mayo, Ireland
Activity : Front Office
Experience required : No information
Published on 03/04/2026
Key Responsibilities of a Reception Supervisor:
-Supervising the Front Office team in day to day tasks
-Checking guests in and out in accordance with hotel standards
-Compiling guests accounts and fulfilling administrative duties
-Support the reservations team in completion of reservations as required.
-Operate computerised system for reservations, arrivals and departures ensuring all information is accurate and up to date.
-To provide the Guest, at all times, with the highest level of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible.
What's in it for you?
-Professional, award winning training and development opportunities
-Discounted accommodation rates with Red Carnation Hotel Collection
-Annual Staff Appreciation Party and other Employee Recognition Events
-Discounted rates with many local businesses and third party service providers (including Estate Activities)
-Heavily subsidised accommodation (subject to availability)
-Free meals on duty
-Complimentary dry cleaning of business attire
-Recommend friend and family bonus scheme
-Two paid volunteering days each year
-Holiday allowance increasing with length of service up to 25 days
-Hotel based recognition incentives
-Free access to Employee Assistance Programme
What are we looking for?
-Previous experience as a Reception Supervisor in a hotel or similar environment
-Excellent communication and interpersonal skills
-Strong attention to detail and a proactive approach to problem-solving
-Positive attitude towards training, development, and teamwork
-Passion for delivering exceptional, personalized service to guests
-Be legally eligible to work in Ireland.
-Have the ability to handle busy situations and manage your workload effectively.
-Flexibility with the shifts and rosters, and understand that hospitality team members work through all Public Holidays.
With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.
The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.
