Type of contract : Permanent Contract
Activity : Front Office
Experience required : No information
Published on 05/08/2025
The Concierge position plays a vital role in the provision of excellent service to our hotel guests acting as a key point of contact for guests seeking information or assistance in relation to hotel or local services and activities. Offering a 24 hour service the concierge desk is the hub for organizing guest activities and must respond to wide ranging and varying requirements.
The warm welcome and service from our Concierge team enhances the experience guests have of our genuine, authentic hospitality which requires the skill of exceptional professionals.
You will be expected to draw on your own excellent knowledge of the hotel, local area and the relationships you have built with local business owners and suppliers to ensure that guests’ requests are met in a timely fashion.
To be successful in this role you may have formal hospitality training or a relevant qualification – what will set you apart is your in depth knowledge of London and the areas local to the hotel. You will have experience as a concierge and will have worked with a luxury brand to enable you to appreciate our environment and guest profile.
As the role is demanding and fast paced you will possess excellent organisational and problem solving skills .You will be able to communicate clearly and build relationships with both guests and key contacts both inside and outside the hotel and will demonstrate a can-do attitude and approach to delivering service excellence.
We encourage a diverse workforce however you will be required to have good levels of written and spoken English and be eligible to work in the UK.
Opened on 28 May 2012, Bvlgari Hotel London stands in Knightsbridge, one of the city’s most prestigious districts. As the first newly constructed luxury hotel in London in four decades, it blends subtle sophistication with Italian design flair. The architecture and interiors, by Antonio Citterio Patricia Viel and Squire & Partners, reflect Bvlgari’s artisanal roots and the elegance of British craftsmanship. Thoughtful sustainability features, including geothermal systems and a biodiverse rooftop, place it at the forefront of eco-conscious design.
Bvlgari Hotels & Resorts represents an exclusive collection of properties in select global cities and resort destinations. Each location merges local cultural elements with contemporary Italian aesthetics, rare materials, and bespoke furnishings. Guests enjoy a refined experience driven by impeccable, authentic service.
Core values include authenticity, excellence, and integrity. With a dedication to responsible practices and unparalleled guest satisfaction, Bvlgari continues to set new standards in luxury hospitality.
