Offer description
The Guest Services Agent (GSA) is responsible for ensuring the highest level of guest service and standards are achieved. The GSA acts as a main point of contact for all hotel guests and works in harmony with all hotel departments to ensure all guests are wowed by our inspired location.
- Responsible for greeting every guest upon arrival
- Prepare documents and keys required for registration
- Register arriving guests and assign rooms
- Process guests' departures, calculate charges and receive payments
- Make, confirm, cancel and change reservations
- Promptly and courteously attend to telephone calls and text messages, directing as appropriate
- Provide information on hotel facilities and services
- Concierge services including booking activities, dining reservations and transport
- Provide detailed information about points of interest in the area
- Arrange services required for guests with special needs
- Ensure guest special requests are efficiently completed
- Store and retrieve luggage
- Follow emergency and safety procedures
- Provide direction to guests requiring guidance and offering any further assistance, as required
- Training of new team members
- Other related duties as assigned by the Front Office leadership team
- Contribute to a positive team atmosphere
Profil
- Tourism & Hospitality experience preferred
- Competent in Microsoft Office software (including but not limited to: Word, Outlook, Excel)
- Feel comfortable working in a fast-paced environment requiring multitasking
- Strong problem-solving skills required
- Excellent customer service and conflict resolution abilities
- Knowledge of property and all company services offered
Company description
Nestled along the unspoiled southern coast of Mauritius, Shanti Maurice Resort & Spa is a haven of tranquility and luxury. Set amidst 36 acres of lush tropical gardens and overlooking the turquoise waters of the Indian Ocean, the resort offers 61 spacious suites and villas, each with breathtaking views and private pools. Renowned for its award-winning Shanti Spa, gourmet dining experiences, and exceptional service, the resort promises an unforgettable escape. Whether you seek relaxation, wellness, or adventure, Shanti Maurice combines authentic Mauritian hospitality with world-class amenities to create a truly unique and memorable stay.
