Description de l'offre
The Guest Services Agent (GSA) is responsible for ensuring the highest level of guest service and standards are achieved. The GSA acts as a main point of contact for all hotel guests and works in harmony with all hotel departments to ensure all guests are wowed by our inspired location.
- Responsible for greeting every guest upon arrival
- Prepare documents and keys required for registration
- Register arriving guests and assign rooms
- Process guests' departures, calculate charges and receive payments
- Make, confirm, cancel and change reservations
- Promptly and courteously attend to telephone calls and text messages, directing as appropriate
- Provide information on hotel facilities and services
- Concierge services including booking activities, dining reservations and transport
- Provide detailed information about points of interest in the area
- Arrange services required for guests with special needs
- Ensure guest special requests are efficiently completed
- Store and retrieve luggage
- Follow emergency and safety procedures
- Provide direction to guests requiring guidance and offering any further assistance, as required
- Training of new team members
- Other related duties as assigned by the Front Office leadership team
- Contribute to a positive team atmosphere
Profil recherché
- Tourism & Hospitality experience preferred
- Competent in Microsoft Office software (including but not limited to: Word, Outlook, Excel)
- Feel comfortable working in a fast-paced environment requiring multitasking
- Strong problem-solving skills required
- Excellent customer service and conflict resolution abilities
- Knowledge of property and all company services offered
Description de l'entreprise
Nestled on 36 lush acres in Saint Félix, Mauritius, Shanti Maurice Resort & Spa first graced the island in November 2006 under the Shanti Hospitality Group. As a sanctuary of barefoot luxury, the resort boasts 61 carefully appointed suites and villas, each offering privacy and serenity. The establishment employs a diverse team of professionals, from butlers and chefs to spa therapists and hospitality specialists, catering to discerning global guests. While exact employee figures are not public, the breadth of departments—from spa to maintenance—suggests a well‑staffed workforce dedicated to exceptional guest experiences .
