Assistant Accommodation Manager - The Lodge (W/M)

Offer description

Terms and conditions for this position will be discussed at interview

We are seeking a full-time, experienced Assistant Accommodation Manager to support in leading the day-to-day operations of our Accommodation Department. This is an excellent opportunity for a motivated hospitality professional who thrives in a high-standards environment and is confident operating with autonomy while collaborating closely with senior leadership.

Reporting to the Accommodation Manager, the successful candidate will assist with the daily running of the department, making operational decisions and ensuring the seamless delivery of exceptional standards across guest rooms, public areas, and back-of-house operations. With the full support and guidance of the Accommodation Manager, you will play a key role in maintaining outstanding guest experiences and delivering service excellence in line with Red Carnation standards.

Working pattern: 5 days over 7 days (including some weekends and Bank Holidays).

What's in it for you?

• Professional, award winning training and development opportunities.
• Discounted accommodation rates within The Red Carnation Hotel Collection.
• Employee Recognition Events.
• Discounted rates with many local businesses and third-party service providers (including Estate Activities).
• Heavily subsidised accommodation (subject to availability).
• Meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with length of service up to 25 days.
• Hotel based recognition incentives.
• Complimentary access to Employee Assistance Programme.

Who are we?

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde's Restaurant and an exceptional range of estate activities. One of Ireland's finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

Key responsibilities:

Reporting to the Accommodation Manager, the Assistant Accommodation Manager will assist in the day-to-day operation of the department, leading the team, managing operational decisions and ensuring exceptional accommodation standards across all areas of the hotel.

• Assist and lead daily briefings, task allocation, productivity, and room turnaround.
• Liaise closely with Guest Relations, Front Office, and F&B to deliver seamless guest service.
• Oversee guest rooms, public areas, back-of-house areas and laundry operations.
• Conduct daily room inspections in line with Red Carnation standards.
• Assist in the management of maintenance reporting and follow-up to ensure timely resolution.
• Assist with the training and development of Room Attendants, Linen Porters, Supervisors and Trainees.
• Support performance reviews, appraisals, cross-training and performance management.
• Assist with recruitment, onboarding, labour planning, workforce management and succession planning.
• Manage rosters, attendance and productivity using Alkimii.
• Control stock levels for linen, guest supplies, chemicals and equipment.
• Ensure compliance with health & safety and chemical safety standards.
• Drive continuous improvement to enhance efficiency, service quality and guest experience.
• Analyse daily reports and room status trends to identify issues and implement proactive solutions.
• Promote wellbeing initiatives and foster a positive, inclusive team culture.