Ashford Castle

Head office : Cong, County Mayo
Cong
Activity sector : Front Office

Discover more about the company

Type of contract : Permanent Contract

Location : Cong, Mayo, Ireland

Activity : Front Office

Experience required : No information

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Assistant Reception Manager - The Lodge (W/M)

Published on 26/03/2026

Offer description

Terms and conditions for this position will be discussed at interview

We are currently recruiting for an Assistant Reception Manager Receptionist to join the team at The Lodge at Ashford Castle.

What's in it for you?

Professional, award winning training and development opportunities.
Discounted accommodation rates with Red Carnation Hotel Collection.
Annual Staff Appreciation Party and other Employee Recognition Events.
Discounted rates with many local businesses and third party service providers (including Estate Activities).
Heavily subsidised accommodation (subject to availability).
Free meals on duty.
Complimentary dry cleaning of business attire.
Recommend friend and family bonus scheme.
Two paid volunteering days each year.
Holiday allowance increasing with length of service up to 25 days.
Hotel based recognition incentives.
Free access to Employee Assistance Programme.

Who are we?

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde's Restaurant and an exceptional range of estate activities. One of Ireland's finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

Key Responsibilities of an Assistant Reception Manager:

Leading, motivating, and developing the Front Office team
Ensuring smooth and efficient daily operations at Reception
Managing guest check-in and check-out procedures to hotel standards
Overseeing guest accounts and administrative processes
Handling guest queries and challenges with professionalism and care
Driving service excellence and creating memorable guest experiences

Profile

Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
Exceptional communication and interpersonal skills
Strong attention to detail and a proactive, solution-focused approach
Inspirational leadership skills and a commitment to team development
A genuine passion for delivering exceptional, personalised guest service
Be legally eligible to work in Ireland
Have good communication skills & fluent in written and spoken English

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

Company description

https://www.vendomtalents.com/image/galleries/ashford-castle-68dcdb48e2805

With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.

The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.