5 Hertford Street

Head office : 2-5 Hertford Street, Mayfair
London
Activity sector : Front Office
Contact : +44 (0)204 513 2555

Discover more about the company

Type of contract : Apprentice

Activity : Front Office

Experience required : No information

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Reservations Assistant (Mat Cover) (W/M)

Published on 18/08/2025

Offer description

Answering the main club line and being the first point of contact for callers to the club.
Transferring calls internally, taking messages, and passing on to the relevant department / person.
Taking reservations using SevenRooms, making cancellations, changes and amendments.

Profil

Experience of working in a luxury hotel, restaurant or private member’s club advantageous
Excellent phone manner and organisational skills
Knowledge of SevenRooms booking system
Ability to multi-task Excellent rapport building and inter-personal skills
Good IT/Admin Knowledge

The working hours

Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday
Sundays always off
This is a maternity cover role, with the potential for a permanent opportunity.

The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

Company description

https://www.vendomtalents.com/image/galleries/5-hertford-street-5hertfordstreet-outside-smaller

Welcome to 5 Hertford Street, a private members' club nestled in the heart of Mayfair, London.

Founded in 2012 by Robin Birley, the club has become a beacon of sophistication, celebrating the Birley family’s enduring traditions of style, elegance, and personal service. At the core of our philosophy is a commitment to delivering exceptional experiences, where every guest is treated with the utmost care and attention. From intimate gatherings to grand celebrations, our team ensures every moment is extraordinary.

Join the team at 5 Hertford Street, where tradition meets unparalleled excellence.

Why join us?

Be part of a highly respected hospitality group, RB Holdings, dedicated to world-class quality in service and experience.
Thrive in a refined and supportive environment that values tradition and innovation.
Great benefits including generous holidays, private medical insurance, monthly well-being support, retail and gym discounts, meals on duty, referral bonuses, and professional development opportunities.
Contribute to an establishment synonymous with Mayfair’s sophisticated social scene.

Our sister club, Oswald’s:

Opened in 2018, Oswald’s is another jewel in the RB Holdings portfolio. Located just steps away, Oswald’s embodies the same commitment to excellence, offering an equally vibrant and exclusive atmosphere for its members.

Your role at 5 Hertford Street:

Whether you’re ensuring flawless service in our dining areas, crafting signature cocktails at the bar, or delivering exceptional behind-the-scenes support, your work will reflect the high standards that define our club.

Join us, and be part of a team that redefines luxury hospitality with every detail. Explore opportunities today and become part of the unparalleled experience that is 5 Hertford Street.