French English Spanish
Switchboard Operator - Part Time (W/M)
Ashford Castle

Ashford Castle

  • Head office : Cong, County Mayo
    Cong
  • Activity sector : Other
Discover more about the company

Type of contract : Part-time

Location : Cong, Mayo, Ireland

Activity : Other

Experience required : No information

Apply

Switchboard Operator - Part Time (W/M)

Published on 29/04/2026

Offer description

We are recruiting for a part-time Switchboard Operator (16 hours / 2 days per week) to provide a high standard of service to our guests, ensuring professional, efficient, and courteous communication at all times, in line with Forbes Five-Star standards and The Red Carnation Hotels standards.

Key responsibilities of the Switchboard Operator will include:

  • Answering all incoming telephone calls promptly and professionally, in accordance with hotel standards.
  • Dealing effectively with guest and internal enquiries, ensuring accurate message taking and immediate delivery to the relevant person.
  • Introducing callers correctly before transferring calls, using names wherever possible.
  • Maintaining a high level of product knowledge, including hotel facilities, prices, opening times, and in-house groups or events.
  • Posting dockets and restaurant/bar bills accurately and efficiently in line with SOPs.
  • Preparing key cards for group arrivals as required.
  • Monitoring and distributing faxes, post, and other correspondence.
  • Maintaining a neat, clean, and organised switchboard and reception support area.
  • Monitoring stationery supplies for the Reception department and ensuring adequate stock levels.
  • Supporting the Reception team when required, including crossing over during busy periods.
  • Working collaboratively with colleagues to achieve departmental and hotel objectives.
  • Complying with all company policies, Red Carnation Top 12 Service Standards, and operational procedures.
  • Adhering to all Health & Safety, fire, and security regulations at all times.

Profile

What we are looking for?

  • Excellent communication skills and a professional telephone manner.
  • Strong attention to detail and ability to multitask.
  • A calm, courteous, and guest-focused approach.
  • Ability to work effectively as part of a team.
  • Previous switchboard, reception, or hotel experience is an advantage.

 

What’s in it for you?

  • Professional, award-winning training and development opportunities.
  • Discounted accommodation rates with Red Carnation Hotel Collection.
  • Annual Staff Appreciation Party and other Employee Recognition Events.
  • Discounted rates with many local businesses and third-party service providers (including Estate Activities).
  • Heavily subsidised accommodation (subject to availability).
  • Free meals on duty.
  • Complimentary dry cleaning of business attire.
  • Recommend friend and family bonus scheme.
  • Two paid volunteering days each year.
  • Holiday allowance increasing with length of service up to 25 days.
  • Hotel-based recognition incentives.
  • Free access to Employee Assistance Programme.

 

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments.

Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star Award in 2025, Ashford Castle sets the benchmark for luxury hospitality.


Location: Cong, County Mayo, Ireland.

Employment type: Part-Time (16 hours / 2 days per week) (working days include some weekends and Bank Holidays).

Working pattern: 2 days per week, 8-hour shifts between 8:00am and 8:00pm.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company description

https://www.vendomtalents.com/image/galleries/ashford-castle-68dcdb48e2805

With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.

The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.

Discover more about the company
Apply

Our similar offers

See all offers

Apply to offer

You must have a candidate account to visualize and apply to offers.

Login
Register

Apply to offer

You can not apply for job offers with a recruiter account.

Change account

You need to have a resume to candidate for this offer

Upload your cv