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5 Hertford Street

5 Hertford Street

  • Head office : 2-5 Hertford Street, Mayfair
    London
  • Activity sector : Front Office
  • Contact : +44 (0)204 513 2555
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Type of contract : Permanent Contract

Location : London, England, United Kingdom

Activity : Front Office

Experience required : No information

Deputy Reception Manager (W/M)

Published on 27/02/2026

Offer description

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. 

We are currently seeking an Deputy Reception Manager to join our Reception team at 5 Hertford Street. 

What you will do: 

  • Ensuring the smooth and efficient running of the reception area at all times.
  • Supervising the team and ensuring the highest standard of customer service is upheld at all times.
  • To uphold the rules of the club while engaging with members in a friendly, professional manner.

Profile

  • Significant experience in a similar position is essential
  • Experience of working in a luxury boutique hotel, restaurant or private member’s club.
  • Ability to demonstrate and instil exceptional customer service standards

Why work with us as an Deputy Reception Manager?

  • Salary of up to £50,000 per annum 
  • 33 days holiday per year (including bank holidays)
  • Discounted gym membership with GymFlex.
  • Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist.
  • Private medical + dental insurance with BUPA.
  • Employee Assistance Programme
  • Online retail discounts
  • Workplace nursery scheme.
  • Cycle to Work Scheme.
  • Eyecare & glasses vouchers.
  • Recommend a friend bonus of £1,000.
  • Freshly prepared meals whilst on duty. And more!

Working Hours: 

  • Rota basis 5 days out of 6 from Monday - Saturday.
  • 9-hour shift across the operating hours of 7am and 3am
  • Bank Holidays and the Christmas period off – our venues are closed

Company description

https://www.vendomtalents.com/image/galleries/5-hertford-street-5hertfordstreet-outside-smaller

Welcome to 5 Hertford Street, a private members' club nestled in the heart of Mayfair, London.

Founded in 2012 by Robin Birley, the club has become a beacon of sophistication, celebrating the Birley family’s enduring traditions of style, elegance, and personal service. At the core of our philosophy is a commitment to delivering exceptional experiences, where every guest is treated with the utmost care and attention. From intimate gatherings to grand celebrations, our team ensures every moment is extraordinary.

Join the team at 5 Hertford Street, where tradition meets unparalleled excellence.

Why join us?

  • Be part of a highly respected hospitality group, RB Holdings, dedicated to world-class quality in service and experience.
  • Thrive in a refined and supportive environment that values tradition and innovation.
  • Great benefits including generous holidays, private medical insurance, monthly well-being support, retail and gym discounts, meals on duty, referral bonuses, and professional development opportunities.
  • Contribute to an establishment synonymous with Mayfair’s sophisticated social scene.

Our sister club, Oswald’s:

Opened in 2018, Oswald’s is another jewel in the RB Holdings portfolio. Located just steps away, Oswald’s embodies the same commitment to excellence, offering an equally vibrant and exclusive atmosphere for its members.

Your role at 5 Hertford Street:

Whether you’re ensuring flawless service in our dining areas, crafting signature cocktails at the bar, or delivering exceptional behind-the-scenes support, your work will reflect the high standards that define our club.

Join us, and be part of a team that redefines luxury hospitality with every detail. Explore opportunities today and become part of the unparalleled experience that is 5 Hertford Street.

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