Offer description
Your role will be responsible for ensuring the security of all residents, guests and members who enter both the Residences and Hotel areas.
Working with the wider hotel team to secure the main entrances of the hotel and resident areas in guest focused areas. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service whilst managing delivery and service targets.
You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.
Responsibilities
Operation
- Assist guests and residents whilst in the building, communicating clearly and friendly manner.
- To ensure the safety and security of staff and guests across the hotel and residential areas.
- To maintain security and safety systems and standards on the ground floor.
- Deal with emergency calls, and issues in a calm and effective manner.
- Patrolling and offering a friendly security presence in lobby, resident and guest areas.
- Reporting all lost property items.
- To report security risks and breaches.
- Guide guests and residents through the building safely.
- To laise with external suppliers and security matters.
- Performs other operational duties as required by management.
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Profil
What are the Raffles Values?
- Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
- Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
- Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
- Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
- Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Company description
Raffles London at The OWO and The OWO Residences by Raffles is the brand’s first opening in London. Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall.
Its transformative journey has seen the building reborn as The OWO, a destination including 12 distinct restaurants and bars, an immersive spa with a 20-metre indoor pool and separate vitality pool, and a 600 seated-capacity grand ballroom.
The OWO Residences by Raffles is the first in the UK and Europe and will ensure the service hallmarks of Raffles - gracious and intuitive staff, personalised attention, and a timeless ambience – will be delivered seamlessly to residential owners. Located opposite Horse Guards on Whitehall, the property is a stone’s throw from St James’s Park and the Mall.
Award-Winning Excellence at Raffles London at The OWO :
- The Good Spa Guide, Best New Spa 2023.
- The Tatler Travel Guide, Hotel of the Year 2024.
- Worlds Best New Hotel (world top 50) 2024.
- 13th Best Hotel In the World 2024.
- 3 Michelin Keys - 2025
- 1 Michelin Star - Restaurant Mauro Colagreco - 2025
