Catering Sales Manager (W/M)

Offer description

We have an exciting and unique opportunity for Catering Sales Manager to join The Biltmore Mayfair.

To deliver The Biltmore Mayfair mission of outstanding customer service whilst ensuring a clear and effective line of communication is maintained with Conference & Events Operations and all departments in the Hotel

To deal with all enquiries and customer requests, including traces, promptly, in a friendly manner and in line with company standards and customer requirements.

As Catering Sales Manager, you will be responsible to maximize conversion and up-selling of all Group, Conference, Event opportunities and bookings to meet customer requirements.

Catering Sales Manager responsible for:

• Maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions
• Focus on a consistently executed bespoke approach post-contracting for each event and maximize the up-selling opportunities
• Ensure efficient event management & planning of contracted events
• Be skilled in both the reactive sales and planning responsibilities of the department
• To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
• Arrange and carry out remarkable Hotel show rounds
• Participate in hotel promotional activities
• Proactively maintain client relationships with existing accounts
• Maintain accurate, up-to-date customer records in the Bookings Systems
• Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
• To know and promote the hotel facilities and also to have the knowledge of our competitors’ strengths and weaknesses
• To efficiently communicate with all HOD, especially: Director of Catering & Sales; Director of Revenue, Rooms Division Manager, F&B Director, Executive Chef
• To adhere to all company credit policies to ensure that all revenue expected will be received (chase pre-payments when required, take required deposits, ensure all billing instructions correspond with email confirmation).
• Actively working to convert incoming leads and proactively seek new business for the hotel.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Employee Assistant Programme
• Training and development
• Cash Health Plan cover option available
• Career development and salary reviews
• Uniform (Laundry / Dry Cleaning for Uniform)
• Meals Provided on Duty
• Length of Service related holiday scheme
• Eye Care Vouchers
• Employee Discounted Accommodation and F&B
• Life Assurance
• Team Member of the Month
• and many more…