Offer description
We are recruiting for a dynamic and enthusiastic Concierge Candidate to join our team at our award-winning Hotel, Ashford Castle.
Key Responsibilities Of The Concierge Will Include
- To deal with all arrivals and all departures in a friendly and efficient manner in line with Forbes Five Star and Red Carnation Hotel Standards.
- To liaise with guests on any questions they might have-promote all services with the hotel and avail of all opportunities to increase upselling opportunities.
- To communicate effectively with the front gate and bridge links men to ensure the best possible first impression.
- To provide the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible
What's in it for you?
- Professional, award winning training and development opportunities.
- Discounted accommodation rates with Red Carnation Hotel Collection.
- Annual Staff Appreciation Party and other Employee Recognition Events.
- Discounted rates with many local businesses and third party service providers (including Estate Activities).
- Heavily subsidised accommodation (subject to availability).
- Free meals on duty.
- Complimentary dry cleaning of business attire.
- Recommend friend and family bonus scheme.
- Two paid volunteering days each year.
- Holiday allowance increasing with length of service up to 25 days.
- Hotel based recognition incentives.
- Free access to Employee Assistance Programme.
Join us in this incredible new opportunity!
Profil
- Have a friendly & outgoing personality.
- Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of weekends).
- Have strong communication skills.
- Have strong attention to detail.
- Be legally eligible to work in Ireland.
- Have the ability to handle busy situations and manage your workload effectively.
Company description
With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.
The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.
