Offer description
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team-members.
- Coordinate reception work during the shift in an effective manner
- To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
- To be available to work in all shifts including night shift
- To carefully and safely drive the hotel buggy at all times
Profil
Additional Information
Relocate to remote area
Company description
Relax, unwind and embrace the enigmatic allure of the Empty Quarter at the newly rejuvenated, award-winning Qasr Al Sarab Desert Resort by Anantara. The resort is proud to present discerning guests with an array of sumptuous accommodation, delicious flavours, thrilling desert activities as well as a signature blend of indulgences, Arabian hospitality and contemporary charm.
