Guest Experiences Administrator (W/M)
Ashford Castle

Ashford Castle

  • Head office : Cong, County Mayo
    Cong
  • Activity sector : Front Office
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Type of contract : Permanent Contract

Activity : Front Office

Experience required : No information

Guest Experiences Administrator (W/M)

Published on 23/10/2025

Offer description

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.  

Who we are looking for?

A highly orgnaised administrator with the ability to be professional and communicate courteously and efficiently with guests and colleagues alike. We are looking for a service driven individual to join our five star team. This is a fantastic opportunity to either begin or continue your career in one of the worlds Five Star Forbes hotel. Working with a professional and welcoming team you will be part of creating Ashford moments for our guests and colleagues with your main duties including:

  • Emailing guests prior to arrival to prepare a bespoke plan for their stay.
  • Communicate hotel information to guests, to fully inform on all services and offerings available.
  • Update Opera to reflect guest’s plans.
  • Keep up to date with hotel dining, Spa and so forth, this information will instil confidence with our guests in the services we offer.
  • Communicate with all third party activity suppliers to have up to date information regarding activities and services they provide.
  • Work closely with Reception, Concierge and Reservations.

What's in it for you?

  • Professional, award winning training and development opportunities
  • Discounted accommodation rates with Red Carnation Hotel Collection
  • Annual Staff Appreciation Party and other Employee Recognition Events
  • Discounted rates with many local businesses and third party service providers (including Estate Activities)
  • Heavily subsidised accommodation (subject to availability)
  • Free meals on duty
  • Complimentary dry cleaning of business attire
  • Recommend friend and family bonus scheme
  • Two paid volunteering days each year
  • Holiday allowance increasing with length of service up to 25 days
  • Hotel based recognition incentives
  • Free access to Employee Assistance Programme

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

Profil

  • Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
  • A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
  • Excellent communication and interpersonal skills.
  • Strong organisational abilities with a talent for prioritising tasks effectively.
  • A commitment to delivering quality guest service.
  • A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
  • Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
  • Capable of handling high-pressure situations and busy periods with composure.
  • Knowledgeable about Forbes 5-star standards.
  • Using innovative, adaptable, and flexible in approach.
  • Legally eligible to work in Ireland.

Company description

https://www.vendomtalents.com/image/galleries/ashford-castle-68dcdb232de09

With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.

The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.

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23-10-2025 • Permanent Contract • Ashford Castle • Cong
Guest Experiences Administrator (W/M)

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