Hostess (m/f)

Offer description

Join the team at Hyatt Centric Murano Venice!We’re looking for a passionate Hostess dedicated to delivering exceptional service and maintaining high hospitality standards while fostering collaboration within the team. 

The Hostess position involves several responsibilities aimed at ensuring high-quality hospitality within the F&B outlets. The selected person will welcome and assist guests, contributing to providing an exceptional experience during their stay. This position requires a dynamic individual with a strong customer orientation and a consistent commitment to maintaining high service standards, while adhering to company policies and safety regulations.

Main Duties and Responsibilities:

• Greet guests upon arrival, introduce the structure, and answer any questions regarding available services. Support colleagues in assigning tables.
• Maintain a professional demeanor with colleagues, suppliers, and guests, creating a harmonious and collaborative atmosphere.
• Be proactive in team efforts and foster collaboration with all staff members.
• Adhere to health and safety standards, such as monitoring refrigerator temperatures, correct product use, and maintaining hygiene standards to ensure food safety.
• To be familiar with all food and beverage items on the outlet menu.
• To maintain the restaurant’s guest history systems
• To take and manage reservations and table assignments as prescribed by the Outlet Manager.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.

What’s in it for YOU?

• An entry to the Hyatt Family, a place where we care for people so they can be their best;
• 12 free nights at Hyatt hotels globally every year and Discounts at our F&B outlets;
• International working experience with future international transfer happily facilitated;
• Personal development plan, in order to reach your full potential.