Senior Member Billing Assistant (W/M)

Offer description

RB Holdings is a Hospitality & Leisure group dedicated to providing world class quality of service, products and experience to customers and members.

Established in 2012 by Robin Birley, the groups flagship business is 5 Hertford Street, a private member's club located in Mayfair, London. At the core of the club’s philosophy, is the Birley family’s traditions of style and elegance with a team that consistently deliver personal exceptional service to the club's members and their guests.

Established in 2018, Oswald’s, also based in Mayfair, London, is the other social club in the group’s current portfolio.

Other group businesses include Birley Sandwiches, comprising 10 stores across the City and Canary Wharf, as well as the recently launched Birley Homeware and Birley Bakery.

Why work with us a Senior Member Billing Assistant? 

• 33 days holiday per year (including bank holidays)
• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
• Private medical + dental  insurance with Bupa 
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £1000
• Staff Accommodation (subject to availability)
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty 

The working hours:

• Monday - Friday in our Head Office with one day WFH
• Bank Holidays and the Christmas period off – our venues are closed.

The responsibilities of our Senior Member Billing Assistant are:

• Act as the primary contact for all RBH member billing queries across three social clubs, two bakeries across the UK and USA, ensuring a friendly and professional experience for all members.
• Manage the full billing cycle including invoicing, payment processing, and responding to enquiries with clarity and care.
• Provide exceptional customer service by resolving billing-related questions and concerns promptly and empathetically.
• Maintain accurate billing records and send timely communications such as reminders and payment notifications.
• Investigate and resolve billing discrepancies with a solution-oriented approach.
• Collaborate closely with the membership team to ensure member information is up-to-date and service delivery is seamless.
  Prepare and share billing reports with relevant stakeholders.