Offer description
We are recruiting for a casual Club Attendant to provide quality service to our guests, in line with the Forbes Five Star standards and The Red Carnation Hotels standards.
Key responsibilities of the Club Attendant will include:
- Deliver exceptional 5-star customer service in a luxury leisure environment.
- Create a welcoming, safe, and professional experience for all members and guests.
- Ensure EALU opens, operates, and closes to the highest standards.
- Maintain excellent cleanliness, hygiene, and Health & Safety compliance.
- Supervise pool and fitness areas, ensuring safe and correct equipment use.
- Respond appropriately to incidents and emergencies (First Aid/Lifeguarding where applicable).
- Complete daily operational checks and follow all SOPs.
- Handle guest enquiries, bookings, and sign-ins professionally.
- Actively promote memberships, leisure facilities, and hotel services.
- Work closely with management and colleagues to achieve departmental goals.
Profile
- Friendly, professional, and guest-focused with strong communication skills.
- Passion for fitness, leisure, and luxury hospitality.
- Ability to work well both independently and as part of a team.
- Strong awareness of Health & Safety standards.
- Fitness Instructor and/or Lifeguard qualification (or willingness to train).
- First Aid / Basic Life Support (or willingness to obtain).
- Flexible availability, including weekends and holidays.
- High standards of grooming, reliability, and attention to detail.
What's in it for you?
- Professional, award winning training and development opportunities.
- Discounted accommodation rates with Red Carnation Hotel Collection.
- Annual Staff Appreciation Party and other Employee Recognition Events.
- Discounted rates with many local businesses and third-party service providers (including Estate Activities).
- Heavily subsidised accommodation (subject to availability).
- Free meals on duty.
- Complimentary dry cleaning of business attire.
- Recommend friend and family bonus scheme.
- Two paid volunteering days each year.
- Holiday allowance increasing with length of service up to 25 days.
- Hotel based recognition incentives.
- Free access to Employee Assistance Programme.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company description
With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.
The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.
