Type of contract : Permanent Contract
Location : Brussels, Brussels-Capital, Belgium
Activity : wellness spa
Experience required : No information
Published on 12/05/2026
DUTIES AND RESPONSIBILITIES
• Welcome guests with professionalism, warmth, elegance, and discretion both in person and over the phone
• Manage spa reservations, treatment scheduling, and guest itineraries efficiently while optimizing operational flow and therapist utilization
• Guide guests through the wellness journey by confidently presenting treatments, thermal experiences, memberships, wellness offerings, and retail products
• Anticipate guest preferences and personalize the experience through thoughtful communication, detailed guest notes, and tailored recommendations
• Coordinate guest arrivals, locker assignments, special requests, VIP amenities, celebrations, and personalized wellness touches
• Ensure all reservations and guest profiles are accurately updated within operational systems
• Maintain excellent communication with therapists, hosts, and hotel departments to ensure a seamless guest journey throughout the day
• Monitor the daily operational flow of the spa and adapt priorities according to guest traffic, treatment timing, and business levels
• Proactively support revenue generation through treatment recommendations, wellness upgrades, memberships, retail, and curated spa experiences
• Handle guest concerns, service recovery situations, and special requests with professionalism, empathy, and discretion
• Maintain the highest standards of presentation, organization, confidentiality, and luxury hospitality etiquette at all times
• Support the overall atmosphere of the spa by ensuring reception, lounge, and guest-facing areas remain calm, refined, and welcoming
OTHER INFORMATION
• As the operational flow of the spa evolves throughout the day, flexibility, adaptability, and teamwork are essential within this role
• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate
Experience
• Previous experience within luxury hospitality, wellness, spa, or guest relations environments preferred
• Experience with Forbes or luxury service standards is considered a strong advantage
• Previous experience with spa scheduling or reservation systems is an asset
Skills and Knowledge
• Fluent in English and French or Dutch (additional languages are considered an asset)
• Strong luxury service orientation and guest engagement skills
• Excellent verbal and written communication skills
• Strong organizational abilities and attention to detail
• Ability to multitask and maintain composure in fast-paced operational environments
• Strong operational awareness and ability to prioritize according to business flow
• Confidence in treatment recommendations, wellness storytelling, and retail presentation
• Discretion, emotional intelligence, and polished professional presence
• Team-oriented with a proactive and solution-driven mindset
• Comfortable working with operational systems and digital booking platforms
EDUCATION OR QUALIFICATION
• Hospitality, wellness, guest relations, sales or luxury service background preferred
• Previous spa or hotel operational experience is considered an advantage
Located in the heart of Brussels’ royal district, Corinthia Brussels is a jewel of Belle Époque architecture. First opened in 1910 as the Grand Hôtel Astoria to welcome guests of the World’s Fair, it reopened its doors on December 9, 2024, after a meticulous four-year restoration led by Belgian architect Francis Metzger. The hotel offers 126 rooms, including 31 suites and 5 signature suites, combining classic elegance with contemporary comfort. Highlights include the Palm Court with its restored glass roof, two fine-dining restaurants led by Michelin-starred chefs, a 1,200 m² Sisley spa, and the Coutume concept store showcasing Belgian design.
Following a meticulous restoration, Corinthia Brussels will marry the classical elegance of its storied past with sophisticated modern facilities including 126 rooms and suites, a gastronomic restaurant and brasserie, and 1000 square metres of wellness. Catering to discerning locals and luxury travellers, Corinthia Brussels will harmonise heritage with an avant-garde attitude.
Join us to be part of the pre-opening team for a truly unique project in Brussels, developing the city’s most fabulous address.
