Type of contract : Permanent Contract
Activity : Front Office
Experience required : No information
Published on 29/08/2025
Under the direction of the Head Concierge and Assistant Head Concierge you will be a direct point of contact for guests in the lobby and work with the concierge team to provide any answers to questions they may have. Run errands for guests and employees. To handle all packages, and parcels with the utmost care and attention to detail. To provide a genuine, attentive, friendly, positive and proactive service to our guests as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.
This role will give you the opportunity to develop your skills and evolve to a Concierge role in the future.
Raffles London at The OWO and The OWO Residences by Raffles is the brand’s first opening in London. Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall.
Its transformative journey has seen the building reborn as The OWO, a destination including 12 distinct restaurants and bars, an immersive spa with a 20-metre indoor pool and separate vitality pool, and a 600 seated-capacity grand ballroom.
The OWO Residences by Raffles is the first in the UK and Europe and will ensure the service hallmarks of Raffles - gracious and intuitive staff, personalised attention, and a timeless ambience – will be delivered seamlessly to residential owners. Located opposite Horse Guards on Whitehall, the property is a stone’s throw from St James’s Park and the Mall.
Award-Winning Excellence at Raffles London at The OWO :
