Offer description
Reporting into Assistant heart of house manager and supervisors, you will be responsible for maintaining back of house F&B areas, storerooms and kitchens to the highest standards, assisting with the disposal and recycling of waist. Cleaning and maintaining kitchen equipment and crockery. The role will include the use of cleaning chemicals.
Operation
- Cleaning storage and maintaining of crockery, glassware, cutlery.
- Safely sing cleaning machines, dishwashers and polishers, following safety protocells.
- Providing the appropriate support across all Raffles and Mauro Colagreco areas.
- Organising back of store rooms, recording breakages and wastage.
- Working with all departments to coordinate waste disposal and recycling to Raffles green standards.
- Organising of deliveries and distributing them to the appropriate place.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
- Ensuring COSHH standards and procedures are met and maintained whenever handling or using chemicals.
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues
- and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or
- pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Profil
Essential
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards
Company description
Raffles London at The OWO and The OWO Residences by Raffles is the brand’s first opening in London. Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall.
Its transformative journey has seen the building reborn as The OWO, a destination including 12 distinct restaurants and bars, an immersive spa with a 20-metre indoor pool and separate vitality pool, and a 600 seated-capacity grand ballroom.
The OWO Residences by Raffles is the first in the UK and Europe and will ensure the service hallmarks of Raffles - gracious and intuitive staff, personalised attention, and a timeless ambience – will be delivered seamlessly to residential owners. Located opposite Horse Guards on Whitehall, the property is a stone’s throw from St James’s Park and the Mall.
Award-Winning Excellence at Raffles London at The OWO :
- The Good Spa Guide, Best New Spa 2023.
- The Tatler Travel Guide, Hotel of the Year 2024.
- Worlds Best New Hotel (world top 50) 2024.
- 13th Best Hotel In the World 2024.
- 3 Michelin Keys - 2025
- 1 Michelin Star - Restaurant Mauro Colagreco - 2025
