Offer description
Operation
- To ensure service and guest corridors and back of house stairs are always kept clean and tidy.
- To perform routine cleaning, delivering a service to consistently meet and exceed guest expectations.
- To ensure all storage areas within department are maintained to a consistent high standard.
- To restock the housekeeping pantries across the building.
- To support moving furniture from the room, applying manual handing measure, for Press junket and VIP set up under the Assistant Housekeeper Manager
- To action all reasonable requests from Housekeepers, Room Attendants, and guests in a timely fashion
- To carry out room moves, furniture arrangements and set ups as requested.
- To ensure storage rooms are clean, free of rubbish and neatly presented and the stock lists are updated.
- To carry out regular floor walks of public areas.
- To follow the lost property procedure.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Profil
Essential
- Able to provide exceptional cleaning and service for the guests with extremely attention to details.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Able to work within a team.
- Professional and well-groomed
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Company description
Raffles London at The OWO and The OWO Residences by Raffles is the brand’s first opening in London. Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall.
Its transformative journey has seen the building reborn as The OWO, a destination including 12 distinct restaurants and bars, an immersive spa with a 20-metre indoor pool and separate vitality pool, and a 600 seated-capacity grand ballroom.
The OWO Residences by Raffles is the first in the UK and Europe and will ensure the service hallmarks of Raffles - gracious and intuitive staff, personalised attention, and a timeless ambience – will be delivered seamlessly to residential owners. Located opposite Horse Guards on Whitehall, the property is a stone’s throw from St James’s Park and the Mall.
Award-Winning Excellence at Raffles London at The OWO :
- The Good Spa Guide, Best New Spa 2023.
- The Tatler Travel Guide, Hotel of the Year 2024.
- Worlds Best New Hotel (world top 50) 2024.
- 13th Best Hotel In the World 2024.
- 3 Michelin Keys - 2025
- 1 Michelin Star - Restaurant Mauro Colagreco - 2025
