Manager, Human Resources Operations (W/M)

Offer description

• Provides direction and consultation to the Executive Chef, GM, Director of Operations, and other members of management at all levels on strategic, tactical, and operational people issues.
• Responsible for on-boarding and facilitating orientation at the property level.
• Assist with implementing corporate policies that pertain to general handbook compliance.
• Work closely with employees to improve work relationships, boost morale, and increase productivity and retention.
• Conduct prompt, thorough, and impartial investigations into workplace concerns, including complaints related to conduct, policy violations, discrimination, or harassment.
• Recommend and implement fair resolutions while mitigating legal and reputational risks.
• Facilitate conflict resolution through coaching, mediation, or formal interventions.
• Perform general day to day HR administrative tasks and provide white glove support on all HR related matters.
• Provides weekly reporting of all ER cases and investigations.
• Support the Talent Acquisition Team with workforce planning and new venue openings recruitment efforts as needed.
• Completes new hire paperwork, E-Verify & I9 process during the on-boarding of new employees.
• Works with Senior Manager, HR to complete worker’s compensation and unemployment paperwork.
• Supports venue management with coaching/counseling conversations and issuing progressive discipline paperwork.
• Conduct thorough and objective investigations to resolve complex employee-related issues and maintain company employee standards and expectations.
• Serve as the point of contact for managers’ employee-related questions or concerns regarding safety, compliance, payroll, total rewards, employment law, leave of absence, etc.
• Remain focused on compliance and Wage & Hour guidelines and policies.
• Ability to support multiple properties in a self-sufficient matter.
• Provides regular updates and consults the Chief People Officer with ER matters or investigations prior to rendering a decision.
• Track employee relations cases, trends, and outcomes to identify opportunities for improvement.
• Provide leadership with insights and recommendations to reduce risk and improve workplace culture.
• Maintain confidentiality and accurate documentation of all employee relations matters.
• Support the Chief People Officer and Senior Manager, HR as needed with alternate venues, and HR projects/coverage as needed.