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5 Hertford Street

5 Hertford Street

  • Head office : 2-5 Hertford Street, Mayfair
    London
  • Activity sector : IT
  • Contact : +44 (0)204 513 2555
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Type of contract : Permanent Contract

Location : London, England, United Kingdom

Activity : IT

Experience required : No information

Group IT Systems & Support Specialist (W/M)

Published on 27/02/2026

Offer description

We are now seeking a Group IT Systems & Support Specialist, to work within our Group Technology Team, based in our Head office in Mayfair.

What you will do as Group IT Systems & Support Specialist:

  • Responsible for the resolution of IT related incidents and tasks that are assigned
  • Lead the delivery and support of projects for the global IT support function
    Provide both on-site and remote IT support tasks, as well as coordinate partner engineer visits where necessary.
  • Responsible for the communication of incident and task status to end users.

Profile

  • 3 years+ experience working within an IT Service Desk environment 
  • Proven experience within the hospitality industry, with an understanding of its operational systems, challenges, and service expectations 
  • Experience with Microsoft Azure , Active Directory, Office 365 administration 
  • Knowledge of Tevalis experience is preferable 
  • Experience working with the Halo IT Service Management platform
  • Excellent communication skills, with a positive can-do attitude
  • Proactive, with excellent communication and influencing skills

Why work with us as Group IT Systems & Support Specialist? 

  • 33 days holiday per year (including bank holidays)
  • Private medical + dental insurance with BUPA.
  • Discounted gym membership with GymFlex.
  • Monthly well-being days with our in-house Masseuse, Reflexologist, and
  • Chiropodist.
  • Employee Assistance Programme
  • Online retail discounts with Edenred
  • Workplace nursery scheme.
  • Cycle to Work Scheme.
  • Eyecare & glasses vouchers.
  • Recommend a friend bonus of £1,000.
  • Birthday day off
  • Freshly prepared meals whilst working
    And more!

Working Hours:

  • Monday- Friday with hours ranging between either 9am-6pm, or 10-7pm
  • Bank Holidays and the Christmas period off – our venues are closed.

Company description

https://www.vendomtalents.com/image/galleries/5-hertford-street-5hertfordstreet-outside-smaller

Welcome to 5 Hertford Street, a private members' club nestled in the heart of Mayfair, London.

Founded in 2012 by Robin Birley, the club has become a beacon of sophistication, celebrating the Birley family’s enduring traditions of style, elegance, and personal service. At the core of our philosophy is a commitment to delivering exceptional experiences, where every guest is treated with the utmost care and attention. From intimate gatherings to grand celebrations, our team ensures every moment is extraordinary.

Join the team at 5 Hertford Street, where tradition meets unparalleled excellence.

Why join us?

  • Be part of a highly respected hospitality group, RB Holdings, dedicated to world-class quality in service and experience.
  • Thrive in a refined and supportive environment that values tradition and innovation.
  • Great benefits including generous holidays, private medical insurance, monthly well-being support, retail and gym discounts, meals on duty, referral bonuses, and professional development opportunities.
  • Contribute to an establishment synonymous with Mayfair’s sophisticated social scene.

Our sister club, Oswald’s:

Opened in 2018, Oswald’s is another jewel in the RB Holdings portfolio. Located just steps away, Oswald’s embodies the same commitment to excellence, offering an equally vibrant and exclusive atmosphere for its members.

Your role at 5 Hertford Street:

Whether you’re ensuring flawless service in our dining areas, crafting signature cocktails at the bar, or delivering exceptional behind-the-scenes support, your work will reflect the high standards that define our club.

Join us, and be part of a team that redefines luxury hospitality with every detail. Explore opportunities today and become part of the unparalleled experience that is 5 Hertford Street.

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