Receptionniste tournant (h/f)
Anantara Plaza Nice Hotel

Anantara Plaza Nice Hotel

  • Head office : 12 Avenue de Verdun
    Nice
  • Activity sector : Front Office
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Type of contract : Permanent Contract

Activity : Front Office

Experience required : No information

Monthly salary : Salaire de base brut : 2101.72 euros sur 13 mois

Receptionniste tournant (h/f)

Published on 30/04/2024

Offer description

Vous faites partie d'une équipe au sein de la réception vos missions :

Check-in et check-out

  • Accueillir le client
  • Effectuer l’enregistrement
  • Accompagner le client dans son installation et sur son départ

Renseignement client

  • Renseigner physiquement, par téléphone ou par mail le client
  • Etre force de proposition pour le client afin de faciliter le séjour
  • Etre au service du client

Upselling (ventes additionnelles) et fidélisation

  • Fidéliser le client (NH Rewards)
  • Réaliser des ventes additionnelles
  • Gestion administrative et comptable des dossiers

Effectuer une réservation

  • Créer et mettre à jour le fichier client
  • Traiter les mails et appels téléphoniques
  • Prendre connaissance de l’activité du jour
  • Résoudre les plaintes, les litiges clients
  • Reporting au sein du service et auprès des autres départements
  • Contrôler les factures en départ
  • Facturer et encaisser
  • Contrôler, justifier et clôturer la caisse en fin de service

Profil

Offered

  • Poste en CDI à 169h (non logé)
  • Salaire de base brut : 2101.72 euros sur 13 mois
  • Poste à pourvoir immédiatement
  • Horaires en continu et horaiires tournants (shift du matin ou du soir)
  • Salaire sur 13 mois + indemnités repas + mutuelle + avantages CSE (chèques cadeaux, cinéma...) + tarifs enmployés avantageux au sein de tous nos hotels du groupe - cours de langue en ligne gratuit...

Qualifications
Requirements

  • Maîtrise de l’anglais et connaissance d’une seconde langue étrangère
  • Première expérience sur le poste souhaitée
  • Expérience 5* requise

 
Informations complémentaires
WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Anantara we always behave in the following way…

  • We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
  • We use our initiative and always find the best way to solve a problem for a guest or a colleague.
  • We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
  • We always think of new ways to surprise and delight our guests.
  • We treat guests and colleagues with dignity and respect.  Everyone is important.
  • We hold ourselves to the highest standards of honesty and integrity.
  • We are proud to represent our hotel and our country to guests from all over the world. 
  • We have a long experience in luxury hospitality

Company description

https://www.vendomtalents.com/image/galleries/anantara-plaza-nice-hotel-anantara-plaza-nice-presidential-suite-balcony

The Anantara Plaza Nice Hotel, a historic establishment with a Belle Epoque façade inaugurated in 1848 and fully renovated by the award-winning David Collins Studio, local architect Jean-Paul Gomis, and TBC Interiorismo Studio, is an iconic establishment in the wonderful city of Nice.

Ideally located so that guests can make the most of each day and easily explore the beautiful Place Masséna or the world-famous Promenade des Anglais, the hotel boasts a contemporary style with high-end furniture, facilities, and services.

Guests can choose how they wish to spend each day, whether by relaxing with the signature treatments at the Anantara Spa, enjoying the panoramic view from the rooftop terrace where the SEEN by Olivier Rooftop Bar is located, working on their well-being in the state-of-the-art gym, or strolling on the beach while sipping a cocktail.

The hotel's 151 rooms and suites, overlooking the Mediterranean and the Albert 1er gardens, have all been recently renovated and decorated in a contemporary style. Once in the room, you feel the luxury and refinement of the Mediterranean and the golden age of the French Riviera. Most of the hotel's rooms have views of the gardens or the sea, and the majority of them have a balcony or terrace.

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30-04-2024 • Permanent Contract • Anantara Plaza Nice Hotel • Nice
Receptionniste tournant (h/f)

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