Groups & Events Manager (W/M)

Offer description

The Groups & Events Manager is responsible for the day to day running of the Events department at Corinthia Brussels, ensuring all activities are consistently fulfilled to meet the requirements of our clients and the business to maximise revenue. This role leads the Events team to manage the successful execution of events from contract stage through to the day of event, collaborating effectively with operational departments.

Be part of the team for this exciting project in Brussels, working for Brussels’ most fabulous address, including a luxury hotel but so much more; from a 1000sqm spa, gastronomic restaurant and brasserie, to a members club and retail concept space.

DUTIES AND RESPONSIBILITIES

·        Develop and implement a comprehensive Groups & Events strategy in partnership with the DOSM to drive business development, revenue maximisation and a clear value proposition

·        Deliver operational tasks including site inspections, contracts, proposals, client meetings and pre/post con meetings for events

·        Proactively maintain and grow client relationships including identification of new account opportunities

·        Interact with guests to obtain feedback on quality, service and overall satisfaction, conducting periodical reviews of procedures and processes to identify means of increasing productivity and efficiency within the team

·        Demonstrate excellent creative skills to provide innovative set-ups, menus and functions for groups in collaboration with the Executive Chefs and F&B team

·        Work closely with the Marketing team to ensure compelling and on-brand proposals, promotional materials and collateral, and ensure to maintain detailed knowledge of the property including hotel facilities and amenities

·        Maintain the highest in standards for the event booking process to ensure a positive guest experience

·        Carry out any necessary client negotiations in order to secure business in line with the objectives of the department 

·        Align with the Marketing team to ensure relevant capture of events for future communication opportunities including photo, video and testimonials

·        Ensure that all daily activities are actioned and updated and guest requests are identified & communicated to the relevant department in a timely manner

·        Ensure accurate and complete entry of all necessary data and group blocks in Opera

·        Work closely with the operations team for event execution whilst having the ability to quickly evaluate alternatives and decide on a plan of action

·        Ensure the team completes accurate BEOs to communicate all relevant details to the operational departments for all events maximizing cross-team collaboration

·        Contribute to the sales strategy at all times by upselling revenue generating hotel facilities and amenities

·        Coach and support two junior event executives in line with company standards

·        Build effective working relationships with all hotel departments to ensure maximum efficiency for responding to guests requirements

·        Maximise all events revenue and track key business indicators (costs, conversion rates, customer feedback, turn down, lead time & lost business reports) to determine the effectiveness of current systems and processes and identify areas for improvement

·        Keep abreast of trends & innovations within the hotel industry, events impacting the city and the local market for private events, feeding back to key stakeholders to capitalize on potential revenue-generating opportunities

·        Deliver required reporting in a timely manner including conversion ratio and revenue targets, and attend regular departmental meetings