Offer description
Anantara. The word in Sanskrit means "the flow of water without borders" and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience.
Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara.
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Anantar Kihavah Maldives employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Acknowledge and greet everyone who enters and leaves spa facilities.
- Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
- Utilize spa computers with skill and proficiency.
- Answer the phone promptly and use the guest’s name throughout the phone conversation.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Must be detail-oriented and have ability to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player.
- Must have a complete understanding of and adhere to the company’s policy and procedures.
Profil
- Fluency in English language
- Computer literate in Microsoft Window applications required
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Spa Therapist knowledge is advantage
Company description
Minor Hotels is a global leader in the hospitality industry, owning, managing, and operating over 550+ hotels, resorts, and branded residences across 56 countries. With a diverse portfolio that adapts to market trends, we drive growth through our eight distinct hotel brands, related hospitality businesses, and strategic partnerships with leading hotel brands worldwide.
Anantara is a luxury hospitality brand that offers modern travelers authentic experiences in the world’s most exciting destinations. Whether on pristine islands, tropical beaches, or within bustling cities, Anantara connects guests to unique places, people, and stories through personal experiences and heartfelt hospitality.
