Reservations Agent (W/M)

Offer description

We are currently looking for a Reservations Agent to join the Sales team at our luxury hotel. This full-time role is ideal for someone with strong communication skills, excellent attention to detail, and a passion for delivering outstanding guest service. You will be the first point of contact for our guests when booking rooms, creating a lasting first impression of our brand.

Working pattern: 5 days over 7 (including some weekends & Bank Holidays)

Key Responsibilities as a Reservations Agent:

• Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions.
• Understand hotel promotions, pricing, and sales strategies to ensure we exceed our guests’ expectations and achieve targets.
• Respond to email requests with enquires about the hotel in a professional manner.
• Recommend and book food and beverage outlets , activities and spa when guests are making their room booking
• Update all reservations made in our booking system working with Opera Cloud.
• To participate with test calls which take place monthly (incentivised when achieving over 95%)
• Sell, process, enter and confirm room reservations.
• Handle guest concerns and feedback to help convert room reservations at each of our hotels.
• Reservation check reports, ensuring to double check any bookings made by yourself.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme