Description de l'offre
We are currently looking for a Reservations Agent to join the Sales team at our luxury hotel. This full-time role is ideal for someone with strong communication skills, excellent attention to detail, and a passion for delivering outstanding guest service. You will be the first point of contact for our guests when booking rooms, creating a lasting first impression of our brand.
Working pattern: 5 days over 7 (including some weekends & Bank Holidays)
Key Responsibilities as a Reservations Agent:
- Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions.
- Understand hotel promotions, pricing, and sales strategies to ensure we exceed our guests’ expectations and achieve targets.
- Respond to email requests with enquires about the hotel in a professional manner.
- Recommend and book food and beverage outlets , activities and spa when guests are making their room booking
- Update all reservations made in our booking system working with Opera Cloud.
- To participate with test calls which take place monthly (incentivised when achieving over 95%)
- Sell, process, enter and confirm room reservations.
- Handle guest concerns and feedback to help convert room reservations at each of our hotels.
- Reservation check reports, ensuring to double check any bookings made by yourself.
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Annual Staff Appreciation Party and other Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Profil recherché
What are we looking for?
- Previous experience in a reservations, call centre, or front desk role within a hotel or hospitality environment
- Exceptional communication skills and telephone manner
- A warm, confident, and guest-focused attitude
- High level of accuracy and attention to detail
- Proficient in Microsoft Office and hotel reservation systems (e.g. Opera, SynXis, or similar)
- Ability to multitask and prioritise in a fast-paced setting
- A team player who takes initiative and remains calm under pressure
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
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