Type of contract : Permanent Contract
Location : Cong, Mayo, Ireland
Activity : Front Office
Experience required : No information
Published on 07/05/2026
We are currently looking for a Reservations Agent to join the Sales team at our luxury hotel. This full-time role is ideal for someone with strong communication skills, excellent attention to detail, and a passion for delivering outstanding guest service. You will be the first point of contact for our guests when booking rooms, creating a lasting first impression of our brand.
Location: Ashford Castle, Cong, Co. Mayo, Ireland
Employment type: Full-time
Working pattern: 5 days over 7 (including some weekends & Bank Holidays)
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Annual Staff Appreciation Party and other Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Key Responsibilities as a Reservations Agent:
- Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions.
- Understand hotel promotions, pricing, and sales strategies to ensure we exceed our guests’ expectations and achieve targets.
- Respond to email requests with enquires about the hotel in a professional manner.
- Recommend and book food and beverage outlets , activities and spa when guests are making their room booking
- Update all reservations made in our booking system working with Opera Cloud.
- To participate with test calls which take place monthly (incentivised when achieving over 95%)
- Sell, process, enter and confirm room reservations.
- Handle guest concerns and feedback to help convert room reservations at each of our hotels.
- Reservation check reports, ensuring to double check any bookings made by yourself.
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2026.
- Previous experience in a reservations, call centre, or front desk role within a hotel or hospitality environment
- Exceptional communication skills and telephone manner
- A warm, confident, and guest-focused attitude
- High level of accuracy and attention to detail
- Proficient in Microsoft Office and hotel reservation systems (e.g. Opera, SynXis, or similar)
- Ability to multitask and prioritise in a fast-paced setting
- A team player who takes initiative and remains calm under pressure
With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.
The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.
