Riviera Dining Group

Head office : 2800 Biscayne Boulevard Miami, Florida 33137
Miami
Activity sector : Front Office

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Type of contract : Permanent Contract

Activity : Front Office

Experience required : No information

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Corporate Reservationist (w/m)

Published on 20/10/2025

Offer description

As reservation agent you will be managing incoming reservation requests, maintaining an organized reservation system, and provides excellent customer service to guests. Responsibilities include handling inquiries, seating assignments, and coordinating with restaurant staff to optimize guest flow. Strong communication, organizational skills, and previous customer service experience are required.

RESPONSIBILITIES:

Manage incoming reservation requests via phone, email, and online booking platforms.
Maintain an organized reservation system and ensure accurate recording of all bookings.
Provide excellent customer service by assisting guests with inquiries, special requests, and seating preferences.
Coordinate with the restaurant staff to optimize table assignments and ensure efficient seating arrangements.
Handle reservation cancellations and modifications promptly and professionally.
Uphold restaurant policies and procedures regarding reservations and seating arrangements.

Profil

Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
Strong communication and interpersonal skills.
Excellent organizational abilities and attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Familiarity with reservation management software is a plus.
Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.

Company description

https://www.vendomtalents.com/image/galleries/riviera-dining-group-claudie-0037-enhanced-nr-edit-4k

Riviera Dining Group (RDG) reimagines luxury hospitality by creating immersive, meticulously crafted experiences defined by striking design, vibrant energy, and exceptional attention to detail. Each of its venues offers a refined and inspiring atmosphere where elevated cuisine and personalized service come together to create memorable, multi-sensory moments. Since launching its flagship concept, MILA, in 2020, now ranked #5 by The Restaurant Business, RDG has expanded its portfolio with standout destinations such as AVA MediterrAegean, CASA NEOS, MM, and upcoming concepts like NOORA, Claudie, and HONŌ.

Driven by a clear and ambitious vision, RDG delivers tailored experiences in stunning settings, built on a foundation of creativity, excellence, and innovation. The group cultivates a collaborative, respectful workplace that empowers talent and encourages inspiration at every level. As it continues to grow throughout Florida and prepares to enter key global markets, including New York, London, Dubai, and Paris, RDG remains focused on crafting unforgettable moments that elevate the standard of hospitality.

At RDG, intention guides every detail, and each guest experience is designed to inspire, enchant, and endure.

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