Head of Reservations (W/M)
Bvlgari Hotel London

Bvlgari Hotel London

  • Head office : 171 Knightsbridge
    London
  • Activity sector : Front Office
  • Contact : +44 20 7151 1010
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Type of contract : Permanent Contract

Activity : Front Office

Experience required : No information

Head of Reservations (W/M)

Published on 07/10/2025

Offer description

  • Lead and manage the Reservations team, ensuring service is consistently professional, warm, and efficient.
  • Maximize occupancy and revenue through strategic inventory management, accurate forecasting, and collaboration with Sales & Marketing.
  • Build and maintain strong relationships with VIP guests, travel partners, and internal departments.
  • Implement and monitor procedures to ensure accuracy in bookings, guest profiles, and billing.
  • Provide regular analysis and reporting on reservations performance, identifying opportunities to enhance both service and profitability.
  • Train, mentor, and motivate the team to deliver exceptional pre-arrival experiences that reflect the exclusivity of the Bvlgari brand.

Profil

This position requires a confidence and ability to interact with senior managers on all aspects of the reservations process. Effectively using yield management strategies. In-depth working knowledge of all areas of Opera and 3rd party websites etc. and forecasting revenue streams .

About You

  • Proven leadership experience in luxury hotel reservations or front-of-house operations.
  • Strong knowledge of reservations systems (Opera / Marsha preferred) and revenue management practices.
  • Commercially astute, detail-oriented, and highly organized.
  • Excellent communication and interpersonal skills, with the ability to engage with discerning international guests.
  • A natural leader who inspires confidence, nurtures talent, and thrives in a collaborative environment.
  • To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses informal yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.

We encourage a diverse workforce however you will be required to have good levels of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.

Company description

https://www.vendomtalents.com/image/galleries/bvlgari-hotel-london-bvlgarilondon1bis

Opened on 28 May 2012, Bvlgari Hotel London stands in Knightsbridge, one of the city’s most prestigious districts. As the first newly constructed luxury hotel in London in four decades, it blends subtle sophistication with Italian design flair. The architecture and interiors, by Antonio Citterio Patricia Viel and Squire & Partners, reflect Bvlgari’s artisanal roots and the elegance of British craftsmanship. Thoughtful sustainability features, including geothermal systems and a biodiverse rooftop, place it at the forefront of eco-conscious design.

Bvlgari Hotels & Resorts represents an exclusive collection of properties in select global cities and resort destinations. Each location merges local cultural elements with contemporary Italian aesthetics, rare materials, and bespoke furnishings. Guests enjoy a refined experience driven by impeccable, authentic service.

Core values include authenticity, excellence, and integrity. With a dedication to responsible practices and unparalleled guest satisfaction, Bvlgari continues to set new standards in luxury hospitality.

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07-10-2025 • Permanent Contract • Bvlgari Hotel London • London
Head of Reservations (W/M)

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