Estate Supervisor (w/m)

Offer description

• To welcome the guests on arrival at all times in a warm and friendly manner, using guest/member name where possible. 
• Arrange for agreed services and products to be available to the guest in a timely and efficient manner.
• To check the daily Time Sheet/Function sheets and other correspondence when you come on duty to ensure that you are fully familiar with all incoming business/activity bookings/functions/special requests etc.
• To be fully familiar with the VIP list and all function sheets so to ensure that the Guest receives a seamless experience.
• To create a Personal activity plans for guests, groups and families.
• To be able to introduce a ‘WOW’ factor into services provided – to think ahead, use your initiative to ensure that guests receive that ‘extra element’ of personal care.
• To assist the Estate Manager in devising and executing an activities program that reflects the ethos and standards at Ashford Castle/RCH.
• Assist front desk at peak times with booking and activity advice for family’s or large groups speeding up check in possess.
• To liaise with Management in relation to special events, promotions, occasions - providing support and upselling opportunities where possible.
• To objectively review the services offered and look at ways of stream-lining systems, procedures and help implement these.
• To work in conjunction with Management in the organisation and smooth running of team building events, special events, and promotional occasions – devising the operational plan for the various elements necessary.
• To be fully familiar with all activities, rates, services available for Guests.