Description de l'offre
- To welcome the guests on arrival at all times in a warm and friendly manner, using guest/member name where possible.
- Arrange for agreed services and products to be available to the guest in a timely and efficient manner.
- To check the daily Time Sheet/Function sheets and other correspondence when you come on duty to ensure that you are fully familiar with all incoming business/activity bookings/functions/special requests etc.
- To be fully familiar with the VIP list and all function sheets so to ensure that the Guest receives a seamless experience.
- To create a Personal activity plans for guests, groups and families.
- To be able to introduce a ‘WOW’ factor into services provided – to think ahead, use your initiative to ensure that guests receive that ‘extra element’ of personal care.
- To assist the Estate Manager in devising and executing an activities program that reflects the ethos and standards at Ashford Castle/RCH.
- Assist front desk at peak times with booking and activity advice for family’s or large groups speeding up check in possess.
- To liaise with Management in relation to special events, promotions, occasions - providing support and upselling opportunities where possible.
- To objectively review the services offered and look at ways of stream-lining systems, procedures and help implement these.
- To work in conjunction with Management in the organisation and smooth running of team building events, special events, and promotional occasions – devising the operational plan for the various elements necessary.
- To be fully familiar with all activities, rates, services available for Guests.
Profil recherché
- Have a friendly & outgoing personality
- Have previous experience in a similar role, desirable, but not essential.
- Must have a full clean driver's license.
- Experience in leading a team.
- Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of some weekends).
- Have strong communication skills.
- Have strong attention to detail.
- Be legally eligible to work in Ireland.
- Have the ability to handle busy situations and manage your workload effectively.
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
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