Type of contract : Permanent Contract
Location : Brussels, Brussels-Capital, Belgium
Activity : Front Office
Experience required : No information
Published on 09/07/2026
As an Assistant Front Office Manager, you will report directly to the Room Division Manager and support the overall management of the Front Office Department. Within the limits of Front Office policies and procedures, you will assist in achieving the hotel's financial and operational objectives by maximizing RevPAR, Occupancy, and Average Room Rate while maintaining exceptional guest satisfaction.
As an Assistant Front Office Manager, you will report directly to the Room Division Manager and support the overall management of the Front Office Department. Within the limits of Front Office policies and procedures, you will assist in achieving the hotel's financial and operational objectives by maximizing RevPAR, Occupancy, and Average Room Rate while maintaining exceptional guest satisfaction.
Key responsibilities
- Support the Room Division Manager in the day-to-day management of the Front Office Department.
- Ensure all Front Office operations are conducted efficiently and in accordance with company standards and procedures.
- Supervise Reception, Concierge, Guest Relations to ensure smooth operations.
- Lead the Front Office team during shifts, ensuring service excellence and operational efficiency.
- Act as Manager on Duty in the absence of the Front Office Manager.
- Monitor daily arrivals, departures, VIP guests, room allocations, and special requests.
- Ensure guest complaints and service recovery situations are handled promptly, professionally, and effectively.
- Build and maintain strong relationships with guests to enhance guest satisfaction and loyalty.
- Assist in maximizing departmental revenue through upselling, room inventory management, and collaboration with Reservations and Revenue Management.
- Monitor occupancy, room availability, and operational forecasts to optimize performance.
- Ensure compliance with hotel cash handling procedures, accounting instructions, and credit policies.
- Support recruitment, onboarding, training, coaching, and development of Front Office team members.
- Assist in conducting performance reviews, probation assessments, and disciplinary procedures when required.
- Promote employee engagement, teamwork, and a positive working environment.
- Ensure effective communication between Front Office and all other hotel departments.
- Monitor departmental KPIs and contribute to action plans to improve operational performance.
- Ensure compliance with brand standards, quality audits, and guest satisfaction targets.
- Maintain confidentiality of company, guest, and employee information at all times.
- Stay informed of industry trends and recommend initiatives to improve operational efficiency and guest experience.
- Assist in preparing departmental reports, schedules, payroll information, and administrative documentation.
- Ensure Health & Safety procedures are fully respected and actively promote a safe working environment.
Experience
- Minimum 2–3 years' experience in Front Office operations within a luxury hotel environment.
- Previous supervisory experience is required.
Skills & Knowledge
- Fluent in English, French, and Dutch (additional languages are an asset).
- Excellent leadership, coaching, and team development skills.
- Strong guest service and problem-solving abilities.
- Excellent communication and organizational skills.
- Commercial awareness with the ability to maximize revenue opportunities.
- Proficient in Microsoft Office and OPERA PMS (knowledge of additional hotel systems is an advantage).
- Experience in customer complaint resolution, performance management, and team leadership.
Education
- Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
Requirements
- Flexible to work shifts, weekends, public holidays, and unsociable hours.
- Ability to work under pressure in a fast-paced environment.
- Professional appearance and excellent interpersonal skills.
- Ability to lift and carry equipment or luggage when operationally required.
Located in the heart of Brussels’ royal district, Corinthia Brussels is a jewel of Belle Époque architecture. First opened in 1910 as the Grand Hôtel Astoria to welcome guests of the World’s Fair, it reopened its doors on December 9, 2024, after a meticulous four-year restoration led by Belgian architect Francis Metzger. The hotel offers 126 rooms, including 31 suites and 5 signature suites, combining classic elegance with contemporary comfort. Highlights include the Palm Court with its restored glass roof, two fine-dining restaurants led by Michelin-starred chefs, a 1,200 m² Sisley spa, and the Coutume concept store showcasing Belgian design.
Following a meticulous restoration, Corinthia Brussels will marry the classical elegance of its storied past with sophisticated modern facilities including 126 rooms and suites, a gastronomic restaurant and brasserie, and 1000 square metres of wellness. Catering to discerning locals and luxury travellers, Corinthia Brussels will harmonise heritage with an avant-garde attitude.
Join us to be part of the pre-opening team for a truly unique project in Brussels, developing the city’s most fabulous address.
