Tipo de contrato : Contratos indefinidos
Ubicación : Brussels, Brussels-Capital, Belgium
Actividad : Recepción
Experiencia requerida : No especificado
Publicado el 09/07/2026
As an Assistant Front Office Manager, you will report directly to the Room Division Manager and support the overall management of the Front Office Department. Within the limits of Front Office policies and procedures, you will assist in achieving the hotel's financial and operational objectives by maximizing RevPAR, Occupancy, and Average Room Rate while maintaining exceptional guest satisfaction.
As an Assistant Front Office Manager, you will report directly to the Room Division Manager and support the overall management of the Front Office Department. Within the limits of Front Office policies and procedures, you will assist in achieving the hotel's financial and operational objectives by maximizing RevPAR, Occupancy, and Average Room Rate while maintaining exceptional guest satisfaction.
Key responsibilities
- Support the Room Division Manager in the day-to-day management of the Front Office Department.
- Ensure all Front Office operations are conducted efficiently and in accordance with company standards and procedures.
- Supervise Reception, Concierge, Guest Relations to ensure smooth operations.
- Lead the Front Office team during shifts, ensuring service excellence and operational efficiency.
- Act as Manager on Duty in the absence of the Front Office Manager.
- Monitor daily arrivals, departures, VIP guests, room allocations, and special requests.
- Ensure guest complaints and service recovery situations are handled promptly, professionally, and effectively.
- Build and maintain strong relationships with guests to enhance guest satisfaction and loyalty.
- Assist in maximizing departmental revenue through upselling, room inventory management, and collaboration with Reservations and Revenue Management.
- Monitor occupancy, room availability, and operational forecasts to optimize performance.
- Ensure compliance with hotel cash handling procedures, accounting instructions, and credit policies.
- Support recruitment, onboarding, training, coaching, and development of Front Office team members.
- Assist in conducting performance reviews, probation assessments, and disciplinary procedures when required.
- Promote employee engagement, teamwork, and a positive working environment.
- Ensure effective communication between Front Office and all other hotel departments.
- Monitor departmental KPIs and contribute to action plans to improve operational performance.
- Ensure compliance with brand standards, quality audits, and guest satisfaction targets.
- Maintain confidentiality of company, guest, and employee information at all times.
- Stay informed of industry trends and recommend initiatives to improve operational efficiency and guest experience.
- Assist in preparing departmental reports, schedules, payroll information, and administrative documentation.
- Ensure Health & Safety procedures are fully respected and actively promote a safe working environment.
Experience
- Minimum 2–3 years' experience in Front Office operations within a luxury hotel environment.
- Previous supervisory experience is required.
Skills & Knowledge
- Fluent in English, French, and Dutch (additional languages are an asset).
- Excellent leadership, coaching, and team development skills.
- Strong guest service and problem-solving abilities.
- Excellent communication and organizational skills.
- Commercial awareness with the ability to maximize revenue opportunities.
- Proficient in Microsoft Office and OPERA PMS (knowledge of additional hotel systems is an advantage).
- Experience in customer complaint resolution, performance management, and team leadership.
Education
- Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
Requirements
- Flexible to work shifts, weekends, public holidays, and unsociable hours.
- Ability to work under pressure in a fast-paced environment.
- Professional appearance and excellent interpersonal skills.
- Ability to lift and carry equipment or luggage when operationally required.
Idealmente ubicado en la rue Royale, a pocos minutos de la Grand-Place, clasificada como Patrimonio de la Humanidad por la UNESCO, el Corinthia Grand Hotel Astoria es el lugar perfecto para viajeros de negocios y turistas que desean disfrutar al máximo de la vida urbana vibrante.
Construido en 1909 por orden del rey Leopoldo II, este edificio emblemático fue un importante lugar de encuentro para reyes, dignatarios y personalidades de todo el mundo. Adquirido por Corinthia Hotels en 2016, actualmente está siendo sometido a importantes trabajos de remodelación. Una vez terminado, contará con 126 habitaciones y suites, amplios salones de banquetes, restaurantes y un spa.
